LexisNexis
LexisNexis
LexisNexis develops professional information and analytics solutions for law firms, businesses, government agencies, and academic institutions. Its legal research, news, business intelligence, and risk products help organizations work with complex information across areas such as compliance, fraud detection, identity, investigations, health outcomes, receivables management, risk decisioning, and workflow optimization. As part of RELX, LexisNexis brings together data, analytics, and digital tools to support informed decisions and more efficient professional work.

Bilingual Account Manager (French/English) – Canada Remote

Manage consultative B2B sales and customer success for LexisNexis legal information solutions across Canada. Lead onboarding, adoption, retention, account growth, and value realization for customers.

Description

  • Build trusted customer relationships and grow revenue through consultative, solution-based selling
  • Collaborate with customers and internal teams to support onboarding, product adoption, retention, and long-term success
  • Provide tactical and strategic direction to part of the Customer Success team responsible for onboarding new customers
  • Lead and sponsor continuous improvement initiatives that promote consistent performance and results
  • Serve as a product expert for customers and internal teams while following established best practices
  • Develop a detailed understanding of customer objectives and act as a trusted strategic partner
  • Define and manage customer lifecycle processes and touchpoints covering product usage, onboarding, adoption, and NPS
  • Run regular account reviews, handle escalations, and develop standard presentation materials for lifecycle plans
  • Establish, advance, and demonstrate delivered value and return on investment
  • Collect internal and external feedback to support alignment and ongoing improvement

Requirements

  • Strong communication, organization, and time management abilities
  • Comfort working in a fast-changing, rapidly expanding product sales environment
  • Technical proficiency with advanced skills in Excel, Word, PowerPoint, and CRM applications
  • Ability to execute sales strategies and present them effectively to varied audiences
  • Ability to collaborate effectively in a team-selling environment
  • Extensive strategic account management experience focused on sales and client retention through solution and consultative selling
  • Demonstrated B2B sales success in subscription-based, solution-based, or comparable business models
  • French and English fluency, as indicated by the bilingual role

Benefits

  • Wellbeing programs
  • Shared parental leave
  • Support for continuing education
  • Sabbatical leave
  • Flexible working hours
  • Benefits specific to the employee’s country

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