LexisNexis
LexisNexis
LexisNexis dezvoltă soluții profesionale de informare și analiză pentru firme de avocatură, companii, agenții guvernamentale și instituții academice. Produsele sale de cercetare juridică, știri, inteligență de afaceri și gestionarea riscurilor ajută organizațiile să lucreze cu informații complexe în domenii precum conformitatea, detectarea fraudelor, identificarea persoanelor, investigațiile, rezultatele în domeniul sănătății, gestionarea creanțelor, luarea deciziilor privind riscurile și optimizarea fluxurilor de lucru. Ca parte a RELX, LexisNexis reunește date, analiză și instrumente digitale pentru a sprijini decizii informate și o activitate profesională mai eficientă.

Bilingual Account Manager (French/English) – Canada Remote

Manage consultative B2B sales and customer success for LexisNexis legal information solutions across Canada. Lead onboarding, adoption, retention, account growth, and value realization for customers.

Descriere

  • Build trusted customer relationships and grow revenue through consultative, solution-based selling
  • Collaborate with customers and internal teams to support onboarding, product adoption, retention, and long-term success
  • Provide tactical and strategic direction to part of the Customer Success team responsible for onboarding new customers
  • Lead and sponsor continuous improvement initiatives that promote consistent performance and results
  • Serve as a product expert for customers and internal teams while following established best practices
  • Develop a detailed understanding of customer objectives and act as a trusted strategic partner
  • Define and manage customer lifecycle processes and touchpoints covering product usage, onboarding, adoption, and NPS
  • Run regular account reviews, handle escalations, and develop standard presentation materials for lifecycle plans
  • Establish, advance, and demonstrate delivered value and return on investment
  • Collect internal and external feedback to support alignment and ongoing improvement

Cerințe

  • Strong communication, organization, and time management abilities
  • Comfort working in a fast-changing, rapidly expanding product sales environment
  • Technical proficiency with advanced skills in Excel, Word, PowerPoint, and CRM applications
  • Ability to execute sales strategies and present them effectively to varied audiences
  • Ability to collaborate effectively in a team-selling environment
  • Extensive strategic account management experience focused on sales and client retention through solution and consultative selling
  • Demonstrated B2B sales success in subscription-based, solution-based, or comparable business models
  • French and English fluency, as indicated by the bilingual role

Beneficii

  • Wellbeing programs
  • Shared parental leave
  • Support for continuing education
  • Sabbatical leave
  • Flexible working hours
  • Benefits specific to the employee’s country

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