Uprise Health develops mental healthcare solutions that combine digital access with personalized support. Its offerings include employee assistance programs, chronic condition management, and managed behavioral health services for employers, brokers, members, providers, health plans, and public sector organizations.
With roots dating back to 1988, Uprise Health applies data science and whole-person care principles to make behavioral health support more tailored and accessible. The company’s work focuses on helping organizations address mental health needs while supporting employee wellbeing and productivity.
AVP, Account Management - Uprise Health (Remote)
Uprise Health seeks a remote AVP of Account Management to lead strategic client relationships across mental and behavioral healthcare services. The role drives retention, renewals, expansion, and Account Manager performance.
Description
- Oversee strategic client relationships with executive-level stewardship
- Drive client retention, net revenue retention, renewals, expansion, and growth
- Act as the primary executive account manager for key clients
- Negotiate complex contracts and renewal agreements
- Lead renewal planning, risk assessment, forecasting, and account-health measurement
- Turn QBRs and executive reviews into strategic planning forums
- Present to internal and external executive teams
- Manage client communications, reports, materials, and commitments
- Anticipate and resolve client concerns while identifying solution and product opportunities
- Create reports and Strategic Account Plans
- Promote Uprise Health programs and solutions to health plans, employers, and brokers
- Partner with Sales on renewal strategy, pricing, and expansion efforts
- Identify and convert business-development opportunities within existing accounts
- Share market feedback and coordinate product-concept and pricing-sensitivity testing
- Set account-management standards, KPIs, communication cadence, QBR formats, and renewal workflows
- Lead, mentor, coach, and assess Account Managers
- Set and monitor team goals, reporting results to senior management
- Provide executive oversight for high-risk client escalations
- Collaborate with clinical, call-center operations, marketing, product, and administrative teams
- Track national, regional, and state developments affecting clients and served populations
Requirements
- Demonstrated experience as a Director of Account Management
- Exceptional organizational and leadership capabilities
- Knowledge of performance evaluation methods and metrics
- Strong understanding of leading teams to meet or exceed quotas and reporting progress
- Proven success exceeding sales quotas through existing-account sales
- Excellent interpersonal abilities and professional etiquette
- Highly accurate work with strong attention to detail
- Strong computer skills, particularly with Microsoft Office and internet-based applications
- Effective verbal and written communication skills
- Adaptable, with strong problem-solving abilities
- Ability to build rapport and collaborate with internal and external stakeholders
- Ability to meet deadlines and contribute effectively both independently and within team goals
- Ability to analyze data and create reports and analyses using appropriate software
- Willingness to travel regionally and attend requested meetings and conferences
- Ability to represent the company professionally
- Reliable punctuality and attendance
- Strong presentation skills and confidence communicating with all organizational levels
- Prior employee benefits or EAP experience strongly preferred
- Travel of 30%–35% is required
Benefits
- Commission plan
- Equal employment opportunity and protection from discrimination and harassment
- Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions