Career Directions Ltd is a Human Resource Management consultancy founded in 2003. The company supports organizations across East Africa with workforce outsourcing, recruitment, employee training, payroll processing, and broader HR management services. Its work focuses on helping employers strengthen people practices, address workforce needs, and improve operational performance. Career Directions Ltd emphasizes professionalism, respect, passion, and integrity in its partnerships and services.
Account Manager – Real Estate Transactions and Financial Document Review (Kenya Remote)
Manage U.S. real estate transactions from Kenya, covering contract audits, closing coordination, stakeholder communication, and financial document reviews. Coordinate files, deadlines, and transaction requirements during agreed U.S. working hours.
Description
- Oversee real estate transactions from initiation through closing after completing the initial training.
- Coordinate multiple files, stakeholders, deadlines, and outstanding requirements.
- Track transaction progress and take proactive action to address delays.
- Direct account assistants' work and resolve operational issues.
- Collaborate with title companies, attorneys, listing agents, buyers' agents, homeowners, and internal teams.
- Clarify approval letters, contract terms, and closing requirements for stakeholders.
- Track signatures, paperwork, and closing deadlines.
- Check that documents are complete, signed, labelled, and properly filed.
- Reconcile contract terms with settlement statements and closing requirements.
- Keep digital records, transaction trackers, workflow trackers, and action logs organized.
- Manage sensitive or difficult conversations with professionalism and empathy.
- Review contracts and buyer submissions for accuracy, completeness, and compliance.
- Audit payslips, tax returns, bank statements, HUD statements, and settlement statements.
- Validate figures and fees against contracts, approval letters, lender requirements, and closing instructions.
- Flag discrepancies, missing information, and potential compliance concerns before closing.
- Coordinate document corrections and follow up on incomplete submissions.
- Support reverse underwriting and manage unusual distressed-property transaction scenarios.
- Communicate clearly and professionally with U.S.-based professionals and homeowners by email and telephone.
- Translate complex financial, contractual, and transaction processes into clear language.
- Analyze transaction records and financial information to establish appropriate next steps.
- Triage urgent matters, balance competing deadlines, investigate unfamiliar issues, and make decisions within role authority.
- Provide practical recommendations when escalating complex matters.
- Spot recurring process problems and recommend workflow improvements.
- Remain consistently available and responsive during agreed U.S. working hours.
Requirements
- Bachelor's or master's degree, or equivalent relevant professional experience.
- At least five years of relevant experience in real estate, title services, mortgage operations, legal closing, financial services, contract administration, account management, document auditing, or underwriting support.
- Prior experience working remotely in a professional setting.
- Demonstrated ability to independently manage multiple files, deadlines, stakeholders, and detailed documentation workflows.
- Hands-on experience reviewing HUD or settlement statements is strongly preferred.
- Experience auditing financial records such as payslips, tax returns, and bank statements is advantageous.
- Excellent written and spoken English with clear, professional verbal communication.
- Strong analytical, numerical, and financial-review capabilities.
- Critical-thinking skills, sound judgment, and effective decision-making.
- Excellent organization, prioritization, and time-management skills.
- Exceptional attention to detail and a strong focus on accuracy.
- Confidence communicating with U.S.-based professionals and navigating difficult conversations.
- Initiative, accountability, independence, and reliable follow-through.
- Ability to manage complex transactions with limited supervision.
- Professionalism, empathy, negotiation, and stakeholder-management skills.
- Adaptability, technical confidence, and the ability to learn complex software quickly.
- Calm, dependable performance in a fast-paced remote environment.
- A clear, professional, and easily understandable English accent is preferred.
- Reliable computer and smartphone.
- High-speed internet of at least 100 Mbps with unlimited data.
- Strong proficiency with Windows.
- Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Familiarity with Google Workspace, including Gmail, Docs, Sheets, and Calendar.
- Experience with Adobe Acrobat, Salesforce or equivalent CRM software, and digital document-management systems.
- Ability to work confidently with databases, digital workflows, and task-management tools.
- Willingness to learn phone systems such as RingCentral; training is available.
Benefits
- Performance-based salary reviews with potential increases.
- Fully remote work arrangement.
- Work alongside a diverse, U.S.-based team.
- Path to full account ownership with greater responsibility.
- Weekends and U.S. holidays off.