Consulting Cloud Architect, OpenShift
Red Hat
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CDW provides technology products and services for enterprises, government organizations, healthcare providers, and educational institutions. Its work spans IT infrastructure, managed services, cybersecurity, cloud computing, digital workspaces, and broader enterprise solutions. By working with leading technology brands, CDW helps organizations design and manage technology environments that support productivity, security, and digital transformation across a range of industries.
2nd Line Network Engineer - Manchester Hybrid
Support escalated network and infrastructure incidents for CDW in a hybrid Manchester role. Work across Cisco, security, cloud and monitoring platforms on a rotating night-shift schedule.
Description
- Resolve technical incidents escalated from 1st Line Support
- Deliver technical solutions to end users
- Diagnose incidents and provide troubleshooting assistance
- Monitor and analyse system logs
- Audit rule bases and provide technical guidance
- Upgrade device software, apply patches and fix defects
- Back up and restore configurations
- Manage rule-base and network configuration changes
- Work with 3rd Line Support on critical incidents
- Set up and complete scheduled operational tasks
- Escalate issues to vendors and coordinate support when required
- Prepare handovers for the next shift
- Report potential service issues to Problem and Incident Management
- Recommend and implement approved changes through change management
- Participate in shadowing and support knowledge sharing
- Assist the Service Desk and 1st Line Engineers
- Maintain and expand technical knowledge, skills and experience
- Provide technical support during new-customer transitions
- Deliver remote support across four 12-hour night shifts followed by four days off
Requirements
- 2–3 years of experience in a comparable SLA-driven support role
- Demonstrated experience delivering projects and implementing complex changes
- Extensive experience with Cisco switching and routing environments
- Strong knowledge of Fortinet, Check Point, Palo Alto, Cisco, Cisco Meraki, HP Aruba, F5, Azure and AWS
- Knowledge of Netscaler and F5 load balancers
- Experience with HP switching technologies
- Preferably knowledgeable in Cisco wireless, SD-WAN, DNAC, ISE and ACI
- Hold Security Clearance (SC) or be able to obtain it
- Experience applying ITIL best practices
- Ability to keep technical accreditations current in line with catalogued services
- Willingness to adopt evolving technologies and tools
- Readiness to explore, adapt to and develop with AI integration
Benefits
- Hybrid working arrangement
- Full-time employment
- Four 12-hour night shifts followed by four days off
- Formal training and development plan
- Opportunities for shadowing and facilitating learning
- Support for maintaining technical accreditations
- Remote support rota
- Culture that encourages AI fluency, curiosity and adaptive learning
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