Solace
Solace
Solace ऐसी इवेंट-ड्रिवन आर्किटेक्चर तकनीक विकसित करता है, जो संगठनों को एप्लिकेशन, डिवाइस और उपयोगकर्ताओं को रियल टाइम में जोड़ने में मदद करती है। इसका PubSub+ प्लेटफ़ॉर्म हाइब्रिड और मल्टीक्लाउड वातावरणों में इवेंट स्ट्रीमिंग, माइक्रोसर्विस इंटीग्रेशन और डेटा-फ़्लो प्रबंधन का समर्थन करता है। PubSub+ Event Mesh के माध्यम से Solace वितरित प्रणालियों के बीच सूचनाओं को विश्वसनीय ढंग से स्थानांतरित करने में सक्षम बनाता है, जिससे वित्तीय सेवाओं, विनिर्माण, लॉजिस्टिक्स और दूरसंचार जैसे क्षेत्रों के व्यवसाय अधिक प्रतिक्रियाशील एप्लिकेशन बना सकते हैं और इंटीग्रेशन को सरल बना सकते हैं।

Technical Support Engineer in Singapore (Hybrid)

Provide technical support to Singapore customers using Solace’s event-driven architecture. Resolve incidents, strengthen automation, and support reliable integration infrastructure and agentic AI capabilities.

विवरण

  • Deliver a high-quality customer experience across every interaction
  • Increase production efficiency while reducing operational errors
  • Advance infrastructure tooling, observability, and automation
  • Support Solace Agent Mesh and agentic AI functions, including autonomous decisions, multi-agent coordination, and intelligent automation
  • Manage incidents from identification through resolution
  • Process service requests and customer provisioning activities
  • Partner with regional teams and external partners within a global support organization
  • Join the on-call rotation and deliver 12x7 after-hours support
  • Create scalable deployment approaches using automation, tooling, and sound engineering practices
  • Apply AI/ML analytics, NLP, and predictive analytics when relevant to improve service delivery and anticipate customer needs

आवश्यकताएँ

  • Must have legal authorization to work in Singapore; visa sponsorship is not available
  • Bring 5–10+ years of experience in software development, technical support, QA, or a comparable technical position
  • Demonstrate strong TCP networking knowledge and practical troubleshooting ability
  • Have proven Unix/Linux systems administration experience
  • Program in at least one of Java, C, or .NET
  • Communicate exceptionally well in written and spoken English
  • Show a strong commitment to quality and customer service
  • Take initiative and work effectively in a dynamic, fast-paced environment
  • Be available for approximately one week of 12x7 after-hours telephone support each month
  • Maintain emotional intelligence and a calm, empathetic, solution-oriented approach under pressure
  • Use a proactive, data-informed approach to problem-solving
  • Collaborate effectively with colleagues across a globally distributed team
  • Experience with JMS, MQTT, AMQP, REST, Kafka, IBM MQ, EMS, WebLogic, JBoss, WebSphere, Dell Boomi, TIBCO BusinessWorks, MuleSoft Anypoint Platform, VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, AWS, GCP, Azure, LDAP, Kerberos, OAuth, SSL client certificate authentication, AI/ML analytics, NLP tools, or predictive analytics is desirable

लाभ

  • Flexible hybrid-first working arrangement
  • Access to training and professional development opportunities
  • Inclusive environment that empowers employees
  • Culture guided by clear values
  • Opportunity to support a world-class customer base
  • Social events and an enjoyable workplace culture
  • Fair, inclusive, and transparent hiring process
  • Accommodations available throughout the recruitment process

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