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Maximus
Maximus
परामर्शसरकारस्वास्थ्य सेवा
Maximus स्वास्थ्य सेवा, मानव सेवाओं, रक्षा, राष्ट्रीय सुरक्षा और नागरिक सेवाओं के क्षेत्रों में सरकारी एजेंसियों को आवश्यक सार्वजनिक कार्यक्रमों को संचालित करने और आधुनिक बनाने में सहायता करता है। इसका कार्य एआई और एनालिटिक्स, क्लाउड और साइबर सुरक्षा, डिजिटल प्लेटफ़ॉर्म, संपर्क केंद्र, पात्रता और नामांकन प्रणालियों, नैदानिक सेवाओं, मेडिकेड एंटरप्राइज़ समाधानों, परामर्श और कार्यक्रम संचालन तक विस्तृत है। संघीय, राज्य और स्थानीय स्तर के ग्राहकों का समर्थन करने वाली टीमें तकनीक और व्यावहारिक सेवा-प्रदाय को मिलाकर लोगों की सार्वजनिक सेवाओं तक पहुंच और एजेंसियों के लक्ष्यों की प्राप्ति को बेहतर बनाती हैं।
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कंपनी की नौकरियाँ

Senior Operations Manager – Baton Rouge (Hybrid)

Senior Operations Manager responsible for daily service delivery, team performance, quality, and regulatory compliance at Maximus. The role focuses on continuous improvement, staff development, and timely resolution of operational issues.

USसंयुक्त राज्यLAलुइज़ियाना
$82,000 – $90,000 / वर्ष
हाइब्रिडपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीसंचालन

विवरण

  • Lead and oversee day-to-day operations
  • Maintain required performance metrics, quality standards, and compliance levels
  • Advance operational performance through staff development, performance management, and continuous improvement
  • Partner with internal leaders and external stakeholders
  • Facilitate clear communication and resolve operational issues
  • Enforce organizational policies, procedures, and regulatory requirements
  • Direct the daily activities of an operations team
  • Develop performance-improvement action plans with defined timelines
  • Keep performance expectations and corporate or project policies and procedures current and clearly communicated
  • Assess training requirements for employees across multiple programs
  • Work with customers to support communication, collaboration, and prompt issue resolution
  • Address quality deficiencies identified through monitored calls
  • Track staff goals and objectives and prepare performance reports
  • Keep leadership informed about quality, training, policy, procedure, staffing, and departmental performance matters
  • Oversee compliance with ISO standards
  • Apply corrective measures related to applicable laws, regulations, policies, and procedures
  • Assess employee performance, prepare appraisals, and recommend corrective action
  • Investigate and resolve employee concerns, problems, and issues
  • Recommend policy updates and establish related procedures
  • Support the rollout of process-improvement initiatives
  • Guide responses to complaints escalated to management
  • Complete additional duties assigned by Project leadership

आवश्यकताएँ

  • Bachelor’s degree in a relevant discipline plus at least seven years of related professional experience, or an equivalent combination of education and experience
  • At least three years of experience managing people
  • Previous call center experience is preferred
  • Previous Medicaid Eligibility experience is preferred
  • A minimum internet speed of 25 Mbps is required
  • Home connectivity must use Wi‑Fi or a Category 5 or 6 Ethernet cable connected to the router
  • Must currently and permanently live in the continental United States
  • Must be able to follow applicable laws, regulations, policies, procedures, and ISO standards

लाभ

  • Performance-based quarterly bonus opportunities
  • Medical, dental, vision, prescription, and partially funded HSA plans
  • Life insurance coverage
  • Auto, home, renter’s, and pet insurance discounts
  • 401(k) retirement savings plan with company matching
  • Unlimited time off package, holidays, and sick leave
  • Employee Assistance Program supporting physical, emotional, and financial wellness
  • Employee recognition platform
  • Tuition reimbursement
  • Employee perks and discount programs
  • Maximus Wellness Program and related resources
  • Professional development through training, workshops, and conferences
  • Paid holidays and paid time off
  • Disability insurance

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