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Senior Customer Success Manager (Remote - United States)
Lead success for 40–50 mid-market CoderPad customers by improving adoption, retention, renewals, and expansion. Use customer insights and AI-enabled workflows to strengthen account outcomes.
संयुक्त राज्य$1,00,000 – $1,10,000 / वर्ष
रिमोटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Own a portfolio of approximately 40–50 mid-market customers, with responsibility for retention, adoption, satisfaction, and account health.
- Guide onboarding programs that accelerate time to value and build sustained product adoption.
- Assess customer health through quantitative data and qualitative feedback, then recommend actions for accounts showing risk.
- Create and deliver success plans tied to each customer’s business objectives.
- Partner with Sales on renewal discussions and account-risk mitigation.
- Surface expansion opportunities and advance them through value-based messaging and coordinated work with Strategic Account Executives.
- Lead recurring business reviews that demonstrate delivered value and strengthen customer relationships.
- Represent customer needs internally to inform product enhancements and operational improvements.
- Coordinate with Product, Support, Marketing, Sales, and other teams to deliver a consistent customer experience.
- Apply AI tools every day to research accounts, generate customer insights, plan success activities, prepare QBRs, identify risks, and streamline internal workflows.
- Report to the Head of Customer Success.
आवश्यकताएँ
- Demonstrated experience managing approximately 40–50 mid-market customer accounts.
- Ability to develop trusted, lasting relationships with customer stakeholders.
- Strong ability to communicate value to everyone from daily users to business leaders.
- Skill in interpreting customer and product-usage data to inform proactive account actions.
- Ability to anticipate obstacles and collaborate on effective solutions.
- Understanding of customer business models and the ability to connect solutions with desired outcomes.
- Experience working closely with Sales, Product, Support, and other internal partners.
- Practical AI fluency, including delegating suitable tasks, directing AI tools, evaluating outputs critically, and creating AI-supported workflows.
- Permanent, unrestricted authorization to work in the country of residence without current or future sponsorship.
- Availability to work CST or EST hours.
लाभ
- Work on a product customers value, with opportunities to make a meaningful impact.
- Competitive compensation aligned with the market.
- Stock options vesting over four years.
- Medical, dental, and vision coverage with 90% of premiums covered for employees and dependents.
- Flexible Spending Account (FSA).
- 401(k) with profit sharing.
- Unlimited paid time off, with an expectation of taking three weeks each year, plus 20 company holidays.
- Remote-friendly setup with a monthly work-from-home stipend.
- Parental leave of 16 weeks for primary caregivers and 12 weeks for secondary caregivers.
- Short- and long-term disability insurance and life insurance.
- Choice of laptop computer.
- Opportunities for internal mobility and professional growth.
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