Five Star Solutions
Five Star Solutions
Five Star Solutions उन संगठनों को आउटसोर्स्ड ग्राहक अनुभव और संपर्क केंद्र सेवाएँ प्रदान करती है जिन्हें बड़े पैमाने पर विस्तार योग्य और सुरक्षित सहायता संचालन की आवश्यकता होती है। इसकी टीमें अनुभवी ग्राहक सेवा एजेंटों को CX तकनीक और बुद्धिमान स्वचालन के साथ जोड़कर ग्राहक सेवा, तकनीकी सहायता, डिस्पैच, डेटा प्रविष्टि, व्यावसायिक निरंतरता और AI-सक्षम स्व-सेवा प्रदान करती हैं। कंपनी स्वास्थ्य सेवा, फिनटेक, खुदरा, यात्रा, सरकारी सेवाओं और बीमा क्षेत्रों में ग्राहकों का समर्थन करती है। इसके वितरण मॉडल ऑनशोर, नियरशोर और ऑफशोर हैं, तथा इसके कार्यप्रवाह विनियमित वातावरणों के लिए तैयार किए गए हैं, जिनमें SOC 2, PCI और HIPAA के अनुरूप संचालन शामिल हैं।

Remote Patient Billing Representative

Help Five Star Solutions patients understand and manage billing, payments, insurance details, and claims in this remote role. Use healthcare billing systems to resolve account questions with accuracy, compliance, and empathy.

विवरण

  • Assist patients with payments, billing questions, insurance verification, and claims.
  • Take phone payments in line with financial responsibility policies.
  • Set up and maintain patient payment plans.
  • Keep transactions, records, and data accurate.
  • Explain claim notes, account balances, and billing outcomes.
  • Review and update insurance records.
  • Enter insurance details in the EMR and resubmit pending or corrected claims.
  • Explain coordination of benefits, deductibles, coinsurance, copays, filing deadlines, and claim denials.
  • Spot billing discrepancies and work with internal teams to resolve them.
  • Review account histories to identify the cause of billing or payment concerns.
  • Recommend policy-aligned solutions and next steps.
  • Work across billing systems, EMR platforms, and other tools and reference materials.
  • Follow documentation, privacy, security, and HIPAA requirements.
  • Be available and adhere to the schedule during assigned hours.
  • Complete required client training and take part in further and cross-training.
  • Deliver professional, accountable, empathetic, patient-focused service.

आवश्यकताएँ

  • Customer service or call center experience is required.
  • Healthcare billing, insurance, or claims experience is strongly preferred.
  • Payment processing or financial transaction experience is preferred.
  • A high school diploma or GED is required.
  • Comfort using EMR systems and standard computer applications.
  • Ability to work independently in a remote environment.
  • Ability to speak, read, write, and understand English.
  • Background check required as permitted by applicable laws.
  • Strong spoken and written communication skills.
  • Analytical problem-solving skills and close attention to detail.
  • Sound knowledge of healthcare billing and insurance concepts.
  • Ability to explain complex billing details in language patients can understand.
  • Comfort using multiple systems and tools at the same time.
  • Organized, self-motivated, and collaborative work style.
  • Availability for assigned shifts between 8:00 a.m. and 8:00 p.m. EST, Monday through Friday.

लाभ

  • $1 per hour shift differential for night and weekend work.
  • Paid training, typically lasting two weeks.
  • Full-time schedule of 40 hours per week.
  • Benefits eligibility begins on the first day of the month after 60 days.
  • Remote work arrangement.
  • Ongoing additional and cross-training opportunities.

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