iShare Inc.
iShare Inc.
iShare Inc. न्यू जर्सी स्थित एक आईटी परामर्श कंपनी है, जो मध्यम आकार के और बड़े संगठनों को प्रौद्योगिकी प्रणालियों की योजना बनाने, उन्हें लागू करने और बेहतर बनाने में सहायता करती है। इसकी सेवाओं में रणनीतिक प्रौद्योगिकी सलाह, सॉफ्टवेयर विकास, स्टाफिंग, मार्गदर्शित आर्किटेक्चर, स्वचालन, बिजनेस इंटेलिजेंस और सूचना सुरक्षा शामिल हैं। कंपनी लोगों-केंद्रित, व्यावहारिक दृष्टिकोण अपनाती है और स्वास्थ्य सेवा, विनिर्माण एवं रसायन, सॉफ्टवेयर तथा पेशेवर सेवाओं के क्षेत्रों में वरिष्ठ उद्यम-स्तरीय अनुभव का लाभ उठाती है। iShare Inc. पूरे संयुक्त राज्य अमेरिका में संगठनों के साथ एक B2B प्रौद्योगिकी साझेदार के रूप में काम करती है और व्यवसाय सुधार तथा परिवर्तन के लिए व्यावहारिक समाधान प्रदान करने पर केंद्रित है।

Remote Customer Service Associate – Retirement Plan Payments

Provide remote customer support for U.S. retirement-plan payment inquiries at iShare Inc. The role covers distributions, tax forms, reconciliations, payment options, and participant requests.

विवरण

  • Handle client questions about retirement-plan payments, including periodic and non-periodic distributions
  • Guide clients through payment options such as lump-sum distributions, death benefits, rollovers, and loan withdrawals
  • Reprint tax documents and confirm that participant records are current
  • Send requested change forms to plan participants
  • Deliver professional customer service while following established call-handling procedures
  • Complete routine work under supervision and handle special assignments with general guidance
  • Coordinate with internal departments to process requests accurately and on time

आवश्यकताएँ

  • Communicate clearly with clients while delivering consistently high-quality customer service
  • Understand retirement-plan payments, lump-sum distributions, death benefits, rollovers, and loan withdrawals
  • Know common banking products, payment systems, and financial transactions, including checking accounts, debit cards, ACH, and bill payments
  • Manage varied customer inquiries while maintaining a strong service standard
  • Follow defined procedures and maintain a high level of accuracy
  • Use strong verbal communication and professional telephone etiquette
  • Work effectively under supervision and comply with established guidelines
  • Experience in financial services or call-center operations is advantageous
  • Be available for assigned eight-hour shifts within a 24/7 operation

लाभ

  • Fully remote work arrangement

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