iShare Inc.
iShare Inc.
iShare Inc. — Нью-Джерси штатында орналасқан, орта нарықтағы ұйымдар мен ірі кәсіпорындарға технологиялық жүйелерді жоспарлауға, енгізуге және жетілдіруге көмектесетін IT-консалтингтік компания. Оның қызметтері стратегиялық технологиялық кеңес беруді, бағдарламалық жасақтама әзірлеуді, мамандармен қамтамасыз етуді, архитектура бойынша сүйемелдеуді, автоматтандыруды, бизнес-аналитиканы және ақпараттық қауіпсіздікті қамтиды. Компания денсаулық сақтау, өндіріс және химия, бағдарламалық жасақтама, сондай-ақ кәсіби қызметтер салаларындағы аға деңгейдегі корпоративтік тәжірибесіне сүйене отырып, практикалық әрі адамға бағытталған тәсілді ұстанады. iShare Inc. Америка Құрама Штаттарындағы ұйымдармен бизнесін жетілдіру мен трансформациялауға арналған практикалық шешімдерге бағытталған B2B технологиялық серіктес ретінде жұмыс істейді.

Remote Customer Service Associate – Retirement Plan Payments

Provide remote customer support for U.S. retirement-plan payment inquiries at iShare Inc. The role covers distributions, tax forms, reconciliations, payment options, and participant requests.

Сипаттама

  • Handle client questions about retirement-plan payments, including periodic and non-periodic distributions
  • Guide clients through payment options such as lump-sum distributions, death benefits, rollovers, and loan withdrawals
  • Reprint tax documents and confirm that participant records are current
  • Send requested change forms to plan participants
  • Deliver professional customer service while following established call-handling procedures
  • Complete routine work under supervision and handle special assignments with general guidance
  • Coordinate with internal departments to process requests accurately and on time

Талаптар

  • Communicate clearly with clients while delivering consistently high-quality customer service
  • Understand retirement-plan payments, lump-sum distributions, death benefits, rollovers, and loan withdrawals
  • Know common banking products, payment systems, and financial transactions, including checking accounts, debit cards, ACH, and bill payments
  • Manage varied customer inquiries while maintaining a strong service standard
  • Follow defined procedures and maintain a high level of accuracy
  • Use strong verbal communication and professional telephone etiquette
  • Work effectively under supervision and comply with established guidelines
  • Experience in financial services or call-center operations is advantageous
  • Be available for assigned eight-hour shifts within a 24/7 operation

Артықшылықтар

  • Fully remote work arrangement

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