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iShare Inc. Nyu-Jersi shtatida joylashgan IT-konsalting kompaniyasi bo‘lib, o‘rta bozor segmentidagi tashkilotlar va yirik korxonalarga texnologik tizimlarni rejalashtirish, joriy etish hamda takomillashtirishda yordam beradi. Kompaniya xizmatlari strategik texnologik maslahat, dasturiy ta’minot ishlab chiqish, mutaxassislar bilan ta’minlash, arxitekturani yo‘naltirib borish, avtomatlashtirish, biznes-razvedka va axborot xavfsizligini qamrab oladi. iShare Inc. sog‘liqni saqlash, ishlab chiqarish va kimyo, dasturiy ta’minot hamda professional xizmatlar sohalaridagi yuqori darajadagi korporativ tajribasiga tayanib, amaliy va insonga yo‘naltirilgan yondashuvni qo‘llaydi. Kompaniya Qo‘shma Shtatlardagi tashkilotlar bilan biznesni takomillashtirish va transformatsiyaga qaratilgan amaliy yechimlarga e’tibor beruvchi B2B texnologik hamkor sifatida ishlaydi.
Remote Customer Service Associate – Retirement Plan Payments
Provide remote customer support for U.S. retirement-plan payment inquiries at iShare Inc. The role covers distributions, tax forms, reconciliations, payment options, and participant requests.
Tavsif
- Handle client questions about retirement-plan payments, including periodic and non-periodic distributions
- Guide clients through payment options such as lump-sum distributions, death benefits, rollovers, and loan withdrawals
- Reprint tax documents and confirm that participant records are current
- Send requested change forms to plan participants
- Deliver professional customer service while following established call-handling procedures
- Complete routine work under supervision and handle special assignments with general guidance
- Coordinate with internal departments to process requests accurately and on time
Talablar
- Communicate clearly with clients while delivering consistently high-quality customer service
- Understand retirement-plan payments, lump-sum distributions, death benefits, rollovers, and loan withdrawals
- Know common banking products, payment systems, and financial transactions, including checking accounts, debit cards, ACH, and bill payments
- Manage varied customer inquiries while maintaining a strong service standard
- Follow defined procedures and maintain a high level of accuracy
- Use strong verbal communication and professional telephone etiquette
- Work effectively under supervision and comply with established guidelines
- Experience in financial services or call-center operations is advantageous
- Be available for assigned eight-hour shifts within a 24/7 operation
Imtiyozlar
- Fully remote work arrangement
O‘xshash ish o‘rinlari
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