F
Fatecie
Fatecie, जिसे औपचारिक रूप से Centro Universitário UniFatecie कहा जाता है, ब्राज़ील का एक उच्च शिक्षा संस्थान है, जो विद्यार्थियों को परिसर-आधारित और दूरस्थ शिक्षा कार्यक्रमों के माध्यम से शिक्षा प्रदान करता है। इसके शैक्षणिक कार्यक्रमों में स्नातक डिग्री, दूसरी डिग्री और लाइसेंसधारी कार्यक्रम, स्नातकोत्तर अध्ययन तथा अल्पकालिक तकनीकी और व्यावसायिक प्रमाणपत्र शामिल हैं। संस्थान छात्र पोर्टल और अपने EAD प्लेटफ़ॉर्म तक पहुँच भी उपलब्ध कराता है तथा इंटर्नशिप के अवसरों और करियर मार्गों को समर्थन देने के लिए कंपनियों के साथ सहयोग करता है।

Junior Administrative Assistant – Student Complaints (Hybrid, Brazil)

Support UniFatecie students through the Reclame Aqui platform by handling complaints, reviewing documents, and tracking SLAs to support the institution’s reputation.

विवरण

  • Support students through Reclame Aqui with clear, empathetic responses delivered within established deadlines.
  • Review submitted requests, determine their root causes, and recommend effective resolutions.
  • Examine and validate documents such as the TCE (Internship Commitment Agreement) when required.
  • Process administrative requests for the department.
  • Coordinate communication between students and internal teams while following requests through to resolution.
  • Track deadlines and ensure submissions receive responses within defined SLAs.
  • Identify recurring issues and process improvement opportunities to support ongoing operational enhancements.
  • Maintain accurate, organized, and traceable records of actions taken.

आवश्यकताएँ

  • Enrollment in a higher education program is considered an advantage.
  • Previous experience with administrative routines or customer service is a plus.
  • Strong written communication skills and the ability to prepare clear, effective responses.
  • Ability to analyze documents with close attention to detail.
  • Organized approach and ability to manage multiple requests at the same time.
  • Basic systems knowledge and comfort using digital tools.
  • Experience with internal systems at a higher education institution is considered an advantage.
  • At least six months of experience working at the institution.
  • Interest in internal mobility and professional development in a new department.
  • High school diploma.

लाभ

  • Bonus.
  • Pharmacy benefit.
  • Parking.
  • Workplace exercise program.
  • Meal allowance.
  • Education assistance.
  • Health insurance.
  • Birthday day off.
  • Dynamic and collaborative work environment.
  • Transportation allowance.
  • Computer allowance.

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