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Fatecie
Ресми атауы Centro Universitário UniFatecie болып табылатын Fatecie — студенттерге күндізгі және қашықтан оқыту бағдарламалары арқылы білім беретін Бразилиядағы жоғары білім беру мекемесі. Оның академиялық бағдарламаларына бакалавриат, екінші жоғары білім және лицензиялық бағдарламалар, жоғары оқу орнынан кейінгі білім, сондай-ақ қысқа мерзімді техникалық және кәсіптік сертификаттау курстары кіреді. Мекеме студенттік порталдар мен EAD платформасына қолжетімділікті де ұсынады, сондай-ақ тағылымдамадан өту мүмкіндіктері мен мансап жолдарын қолдау үшін компаниялармен жұмыс істейді.

Junior Administrative Assistant – Student Complaints (Hybrid, Brazil)

Support UniFatecie students through the Reclame Aqui platform by handling complaints, reviewing documents, and tracking SLAs to support the institution’s reputation.

Сипаттама

  • Support students through Reclame Aqui with clear, empathetic responses delivered within established deadlines.
  • Review submitted requests, determine their root causes, and recommend effective resolutions.
  • Examine and validate documents such as the TCE (Internship Commitment Agreement) when required.
  • Process administrative requests for the department.
  • Coordinate communication between students and internal teams while following requests through to resolution.
  • Track deadlines and ensure submissions receive responses within defined SLAs.
  • Identify recurring issues and process improvement opportunities to support ongoing operational enhancements.
  • Maintain accurate, organized, and traceable records of actions taken.

Талаптар

  • Enrollment in a higher education program is considered an advantage.
  • Previous experience with administrative routines or customer service is a plus.
  • Strong written communication skills and the ability to prepare clear, effective responses.
  • Ability to analyze documents with close attention to detail.
  • Organized approach and ability to manage multiple requests at the same time.
  • Basic systems knowledge and comfort using digital tools.
  • Experience with internal systems at a higher education institution is considered an advantage.
  • At least six months of experience working at the institution.
  • Interest in internal mobility and professional development in a new department.
  • High school diploma.

Артықшылықтар

  • Bonus.
  • Pharmacy benefit.
  • Parking.
  • Workplace exercise program.
  • Meal allowance.
  • Education assistance.
  • Health insurance.
  • Birthday day off.
  • Dynamic and collaborative work environment.
  • Transportation allowance.
  • Computer allowance.

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