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Fatecie, formally Centro Universitário UniFatecie, is a Brazilian higher-education institution serving students through in-person and distance-learning programs. Its academic offering includes undergraduate degrees, second-degree and licensure programs, postgraduate study, and short technical and professional certifications. The institution also provides student portals and access to its EAD platform, while working with companies to support internship opportunities and career pathways.
Junior Administrative Assistant – Student Complaints (Hybrid, Brazil)
Support UniFatecie students through the Reclame Aqui platform by handling complaints, reviewing documents, and tracking SLAs to support the institution’s reputation.
Description
- Support students through Reclame Aqui with clear, empathetic responses delivered within established deadlines.
- Review submitted requests, determine their root causes, and recommend effective resolutions.
- Examine and validate documents such as the TCE (Internship Commitment Agreement) when required.
- Process administrative requests for the department.
- Coordinate communication between students and internal teams while following requests through to resolution.
- Track deadlines and ensure submissions receive responses within defined SLAs.
- Identify recurring issues and process improvement opportunities to support ongoing operational enhancements.
- Maintain accurate, organized, and traceable records of actions taken.
Requirements
- Enrollment in a higher education program is considered an advantage.
- Previous experience with administrative routines or customer service is a plus.
- Strong written communication skills and the ability to prepare clear, effective responses.
- Ability to analyze documents with close attention to detail.
- Organized approach and ability to manage multiple requests at the same time.
- Basic systems knowledge and comfort using digital tools.
- Experience with internal systems at a higher education institution is considered an advantage.
- At least six months of experience working at the institution.
- Interest in internal mobility and professional development in a new department.
- High school diploma.
Benefits
- Bonus.
- Pharmacy benefit.
- Parking.
- Workplace exercise program.
- Meal allowance.
- Education assistance.
- Health insurance.
- Birthday day off.
- Dynamic and collaborative work environment.
- Transportation allowance.
- Computer allowance.