Compliance Analyst, American Express (Hybrid, India)
American Express
Support American Express compliance and risk teams with AML reviews, data analysis, and outcome-based testing. Develop testing methods and monitor banking compliance risks.
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RemotePass उन कंपनियों के लिए क्लाउड-आधारित एचआर और पेरोल सॉफ़्टवेयर विकसित करता है जो वितरित और अंतरराष्ट्रीय कार्यबल का प्रबंधन करती हैं। इसका प्लेटफ़ॉर्म कॉन्ट्रैक्टरों, Employer of Record कर्मचारियों और प्रत्यक्ष रूप से नियुक्त कर्मचारियों के लिए सेवाएँ उपलब्ध कराता है तथा ऑनबोर्डिंग, पेरोल, अनुपालन, लाभ, खर्च प्रबंधन और कंपनी द्वारा जारी SpendCards को एक ही प्रणाली में समाहित करता है। RemotePass 150 से अधिक देशों में काम करता है और व्यापक रूप से उपयोग किए जाने वाले एचआर तथा अकाउंटिंग टूल्स के साथ जुड़ता है। इसकी सुरक्षा और अनुपालन व्यवस्था में SOC 2 तथा GDPR का पालन शामिल है। कंपनी परामर्श, लॉजिस्टिक्स और स्वास्थ्य सेवा सहित विभिन्न क्षेत्रों में सीमाओं के पार विस्तार करने वाले संगठनों को सेवाएँ देती है।
EOR Partnerships Specialist at RemotePass - Remote Spain
Manage EOR partner performance, service levels, and escalations for RemotePass’s global employment platform. Help build scalable partnership operations supporting employment across more than 160 countries.
विवरण
- Manage a regional portfolio of EOR partners.
- Act as the primary contact while developing strong partner relationships.
- Lead recurring partner performance reviews, including quarterly business reviews.
- Set, monitor, and report partner KPIs and adherence to service-level agreements.
- Address performance gaps and lead corrective improvement plans.
- Partner with Vendor Sourcing on replacement recommendations when required.
- Oversee escalations from initial logging through root-cause analysis and resolution.
- Keep partner contracts, pricing arrangements, and service-level agreements up to date.
- Support renewals and pricing negotiations with benchmark and performance data.
- Develop partnership playbooks, tracking tools, and performance reports.
- Create effective handoffs for new partners transitioning from Vendor Sourcing.
- Help produce country guides, partner FAQs, and operational documentation.
- Coordinate with Payroll, Legal, Compliance, Finance, Employee Experience, Customer Success, and Vendor Sourcing.
- Report to the Global Payroll Manager.
आवश्यकताएँ
- Bring 4–6 years of experience in vendor management, partner management, account management, or operations, preferably in EOR, global payroll, or HR services.
- Understand EOR operating models and in-country partner networks.
- Demonstrate success managing external partners against SLAs and delivering measurable performance gains.
- Use spreadsheets confidently for analysis and reporting.
- Have experience with project management tools.
- Stay highly organised while coordinating numerous partners and countries in a remote environment.
- Communicate effectively in written and spoken English.
- Hold partners accountable while preserving productive working relationships.
- Startup or high-growth experience, particularly in EOR, is preferred but not required.
- Experience building or leading a small team is preferred but not required.
लाभ
- Take ownership of a partner network spanning more than 160 countries and central to client delivery.
- Help establish a new function with potential to lead the team as it expands.
- Join a profitable, fast-scaling company that reached profitability in 2025 and raised a $17.4 million Series B.
- Work in a remote-first environment from anywhere.
- Be part of an inclusive workplace that values varied perspectives and authentic self-expression.
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