OpenObserve
OpenObserve
11 – 50 कर्मचारी
B2BSaaSउद्यम
OpenObserve SaaS, B2B और एंटरप्राइज़ उपयोगकर्ताओं के लिए एक ओपन-सोर्स ऑब्ज़र्वेबिलिटी प्लेटफ़ॉर्म विकसित करता है। इसका उत्पाद सेल्फ-होस्टेड और क्लाउड वातावरणों में लॉगिंग, मेट्रिक्स, ट्रेसिंग और फ्रंटएंड मॉनिटरिंग को एक साथ लाता है। यह उच्च प्रदर्शन, अनुमानित लागत और विक्रेता-निरपेक्ष परिनियोजन पर केंद्रित है। Rust, Apache Parquet और DataFusion क्वेरी इंजन से निर्मित यह प्लेटफ़ॉर्म स्केलेबल स्टेटलेस आर्किटेक्चर, तेज़ क्वेरी, प्रभावी कंप्रेशन, OpenTelemetry और व्यापक रूप से उपयोग किए जाने वाले ऑब्जेक्ट स्टोरेज सिस्टम का समर्थन करता है।

Customer Success Manager, Observability — Remote, United States

Guide OpenObserve customers from technical evaluations and proofs of concept through production observability deployments. Drive adoption, renewals, expansion, and measurable outcomes for engineering organizations.

विवरण

  • Report to the Chief Revenue Officer
  • Support customer evaluations and proofs of concept before contracts are signed
  • Define success criteria with account executives, enable customer data flow, and validate pilot objectives
  • Lead customers from successful pilots to full-scale production deployments
  • Plan migrations from incumbent tools and establish data sources, pipelines, dashboards, and alerts
  • Develop account success plans aligned with goals such as cost reduction, faster incident response, and broader coverage
  • Monitor usage and customer health, responding to early warning signs
  • Assess architecture, ingestion, retention, and query performance while providing hands-on technical guidance
  • Build relationships with engineers and executives and lead business reviews
  • Own renewals or partner with sales while identifying expansion opportunities
  • Coordinate support and engineering during escalations and maintain responsibility for the customer experience
  • Share customer patterns and feedback with product and engineering teams
  • Create proof-of-concept templates, onboarding guides, migration runbooks, and training materials

आवश्यकताएँ

  • At least four years of experience in a technical role such as software engineering, SRE, DevOps, support engineering, or solutions engineering
  • Practical observability experience with platforms such as Datadog, Splunk, Elastic, Grafana, or New Relic
  • Working knowledge of Kubernetes, cloud infrastructure, OpenTelemetry, and log, metric, and trace pipelines
  • Able to write SQL, interpret configuration files, and independently reproduce issues
  • Understands how customer success differs from support
  • Strong emotional intelligence
  • Communicates clearly in writing and conversation with both engineers and executives
  • Commercial awareness or the willingness to develop it
  • Able to organize a portfolio of accounts alongside multiple evaluations and migrations
  • Comfortable working with ambiguity in an early-stage environment

लाभ

  • Equity
  • Competitive base compensation
  • Bonus linked to retention and growth
  • Meaningful equity participation
  • Full benefits
  • Flexible working schedule
  • Unlimited paid time off
  • Coaching from the Chief Revenue Officer on customer and commercial responsibilities
  • Career paths into senior or strategic customer success, solutions architecture, or team leadership as the company grows

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