OpenObserve
OpenObserve
11 – 50 Қызметкерлер
B2BSaaSКәсіпорын
OpenObserve SaaS, B2B және корпоративтік пайдаланушыларға арналған ашық кодты бақылау платформасын әзірлейді. Оның өнімі өзін-өзі орналастыратын және бұлтты орталардағы журналдарды, метрикаларды, трассировканы және фронтенд мониторингін біріктіріп, жоғары өнімділікке, болжамды шығындарға және жеткізушіге тәуелсіз орналастыруға басымдық береді. Rust, Apache Parquet және DataFusion сұрау механизмі негізінде жасалған платформа масштабталатын күйсіз архитектураны, жылдам сұрауларды, тиімді сығуды, OpenTelemetry стандартын және кең таралған нысандық сақтау жүйелерін қолдайды.

Customer Success Manager, Observability — Remote, United States

Guide OpenObserve customers from technical evaluations and proofs of concept through production observability deployments. Drive adoption, renewals, expansion, and measurable outcomes for engineering organizations.

Сипаттама

  • Report to the Chief Revenue Officer
  • Support customer evaluations and proofs of concept before contracts are signed
  • Define success criteria with account executives, enable customer data flow, and validate pilot objectives
  • Lead customers from successful pilots to full-scale production deployments
  • Plan migrations from incumbent tools and establish data sources, pipelines, dashboards, and alerts
  • Develop account success plans aligned with goals such as cost reduction, faster incident response, and broader coverage
  • Monitor usage and customer health, responding to early warning signs
  • Assess architecture, ingestion, retention, and query performance while providing hands-on technical guidance
  • Build relationships with engineers and executives and lead business reviews
  • Own renewals or partner with sales while identifying expansion opportunities
  • Coordinate support and engineering during escalations and maintain responsibility for the customer experience
  • Share customer patterns and feedback with product and engineering teams
  • Create proof-of-concept templates, onboarding guides, migration runbooks, and training materials

Талаптар

  • At least four years of experience in a technical role such as software engineering, SRE, DevOps, support engineering, or solutions engineering
  • Practical observability experience with platforms such as Datadog, Splunk, Elastic, Grafana, or New Relic
  • Working knowledge of Kubernetes, cloud infrastructure, OpenTelemetry, and log, metric, and trace pipelines
  • Able to write SQL, interpret configuration files, and independently reproduce issues
  • Understands how customer success differs from support
  • Strong emotional intelligence
  • Communicates clearly in writing and conversation with both engineers and executives
  • Commercial awareness or the willingness to develop it
  • Able to organize a portfolio of accounts alongside multiple evaluations and migrations
  • Comfortable working with ambiguity in an early-stage environment

Артықшылықтар

  • Equity
  • Competitive base compensation
  • Bonus linked to retention and growth
  • Meaningful equity participation
  • Full benefits
  • Flexible working schedule
  • Unlimited paid time off
  • Coaching from the Chief Revenue Officer on customer and commercial responsibilities
  • Career paths into senior or strategic customer success, solutions architecture, or team leadership as the company grows

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