TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Specialist - Onsite Philippines

Support TDCX customers across multiple communication channels by resolving issues, closing cases, and improving satisfaction. The role focuses on tailored responses, effective follow-up, and strong customer relationships.

विवरण

  • Support customers through all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams to close cases in line with service standards.
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Deliver services in accordance with established procedures to support customer satisfaction.
  • Develop lasting customer relationships and proactively address customer needs.
  • Complete other duties assigned by management within the employment category and support the implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

आवश्यकताएँ

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field.
  • Two years of experience in a related field is preferred; fresh graduates are welcome to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

लाभ

  • Attractive remuneration and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and employee recognition programs.
  • Structured learning and development plans to support career growth.
  • Positive workplace culture focused on future opportunities.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

संबंधित नौकरियाँ

S

IT Systems Engineer, Infrastructure and Modern Workplace

Sonic Healthcare Germany GmbH & Co. KG

Manage Windows, VMware, Intune, and Microsoft 365 systems supporting secure IT operations for Sonic Healthcare’s medical laboratories.

खोलें
SyncVR Medical

Mid-Level 3D XR Developer at SyncVR Medical (Remote, Serbia)

SyncVR Medical

Build AI-enhanced medical simulations and training experiences with Unity for SyncVR Medical’s healthcare platform. Develop scalable modules for hospitals and healthcare professionals.

खोलें
Walmart
Marigold
Cartonplast Group

Senior ERP Software Development Team Lead – Cartonplast, Hybrid Germany

Cartonplast Group

Lead Cartonplast’s ERP development team and shape commercial, logistics, and production workflows. The role combines team leadership, business coordination, and hands-on technical input in a hybrid setup in Germany.

खोलें
Consultaas

Software Architect, Information Systems

Consultaas

Shape the information system and digital products of a real estate company, working with development, SRE, infrastructure, and security teams. The role spans cloud platforms, APIs, and software architecture.

खोलें
Walmart

Staff Software Engineer, Cloud and AI Platforms — Walmart

Walmart

Lead the development of cloud-native infrastructure, engineering tools, and AI/ML platforms for Walmart’s critical retail systems. Guide architecture and delivery across the software lifecycle while advancing engineering practices and mentoring engineers.

खोलें
Ambush

Senior Python Engineer, Agentic AI — Brazil Remote

Ambush

Build multi-agent LLM services at Ambush, an engineering, design, and strategy company. Work includes streaming APIs, Kubernetes deployments, and secure AI integrations.

खोलें
Northrop Grumman
sifamo GmbH