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Customer Service Representative (Onsite, United States)
Handle customer orders, product inquiries, quotes, pricing, and order entry in an onsite customer service role. Source inventory, coordinate shipments, manage returns and backorders, and support customer satisfaction.
विवरण
- Process customer orders accurately and manage incoming calls
- Answer basic product questions, provide quotes, and enter orders
- Accept orders by phone, fax, email, electronic channels, and walk-in counter sales
- Negotiate purchase and sale prices within established guidelines
- Adjust pricing for non-contract customers in response to competition while protecting profit
- Develop customer relationships that encourage repeat business and support process improvements
- Order products to maintain appropriate customer inventory levels
- Place orders without approval up to $5,000 per line and $10,000 per purchase order when applicable
- Source products from branch, distribution center, and supplier inventory
- Select the most cost-effective shipping method
- Work with Account Representatives to maintain customer satisfaction
- Expedite backorders and prepare inventory for shipment
- Process customer returns
- Complete other assigned duties
आवश्यकताएँ
- High school diploma or GED
- Zero to three years of related experience, or an equivalent combination
- Dependability, organization, and careful attention to detail
- Strong written, verbal, and active listening communication skills
- Ability to manage multiple tasks and time effectively
- Moderate computer proficiency, including information processing, email, business systems, and internet-based product searches
- An excellent driving record is preferred
- Product knowledge is preferred
लाभ
- Healthcare coverage options
- 401(k) retirement plan
- Tuition reimbursement
- Paid vacation
- Paid sick leave
- Paid holidays
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