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Ping Identity उद्यमों और बड़े संगठनों के लिए पहचान और एक्सेस प्रबंधन समाधान विकसित करती है। इसके क्लाउड और ऑन-प्रिमाइसेस प्लेटफ़ॉर्म, जिनमें PingOne और Helix की एआई-संचालित क्षमताएँ शामिल हैं, ग्राहकों, कर्मचारियों और तृतीय-पक्षों के लिए प्रमाणीकरण, एक्सेस प्रबंधन, ऑर्केस्ट्रेशन, धोखाधड़ी रोकथाम और विकेंद्रीकृत पहचान का समर्थन करते हैं। कंपनी सरकार, वित्तीय सेवाओं, स्वास्थ्य सेवा, खुदरा और मीडिया जैसे क्षेत्रों के जटिल वातावरणों में काम करती है तथा धोखाधड़ी कम करने, डिजिटल अनुभव बेहतर बनाने और विभिन्न परिनियोजन आवश्यकताओं को पूरा करने पर ध्यान देती है।
Chief of Staff to the Chief Customer Officer
Partner with Ping Identity’s Chief Customer Officer to track customer metrics, retention, and revenue performance. Support executive reporting and operational planning for the global identity security company.
संयुक्त राज्य
कोलोराडो$1,55,628 – $2,07,504 / वर्ष
रिमोटपूर्णकालिकलीडआवश्यक भाषा: अंग्रेज़ीस्टाफ प्रमुखविवरण
- Work with the Chief Customer Officer to improve performance across the Customer organization.
- Set rigorous standards for customer metrics, including ARR movement, gross and net revenue retention, renewal rates, cohort trends, and churn drivers.
- Turn customer metrics into organization-level reporting and assess renewal forecast accuracy.
- Track cross-sell and upsell pipeline performance.
- Prepare the CCO’s materials for executive leadership, the board, Thoma Bravo operating reviews, and quarterly business reviews.
- Present performance, risk, and investment requests in terms of business outcomes.
- Lead renewal rate reporting and analyze variances between plans and actual results.
- Develop annual renewal and retention plans, along with headcount, coverage ratio, and capacity models.
- Provide customer health scores and analysis of churn and risk.
- Define reporting needs across Salesforce, the data warehouse, and business intelligence tools.
- Respond to the CCO’s analysis and reporting requests.
- Coordinate with Revenue Operations, CRO leadership, and Product Strategy on net retention, churn analysis, and product forecasting.
आवश्यकताएँ
- Substantial experience in strategic finance, FP&A, business operations, revenue operations, customer success operations, or a related area; B2B SaaS experience is preferred.
- A strong grasp of SaaS business models and recurring revenue measures such as ARR, GRR, NRR, renewals, and churn.
- Experience turning business needs into reporting and analytics requirements.
- Familiarity with Salesforce, Excel, SQL, Power BI, or Tableau.
- Ability to interpret complex datasets and explain findings clearly to executive audiences.
- Strong collaboration, communication, and problem-solving abilities, including influencing across teams.
- Experience in a private equity-backed company or preparing executive and board reporting is an advantage.
लाभ
- A workplace culture that supports employees in doing their best work.
- Employee Resource Groups that help build belonging.
- Regular company-wide and team gatherings.
- Competitive benefits and perks.
- Opportunities to volunteer and participate in global community initiatives.
- Generous paid time off and holiday schedule.
- Parental leave.
- Progressive healthcare options.
- Retirement programs.
- Education reimbursement opportunity.
- Commuter offset in select locations.
- Flexible, collaborative work environment.
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