Thomson Reuters कानूनी सेवाओं, कर और लेखांकन, अंतरराष्ट्रीय व्यापार, जोखिम प्रबंधन, बीमा, परामर्श और वैश्विक समाचार के क्षेत्र में काम करने वाले पेशेवरों के लिए विश्वसनीय सामग्री, डेटा और प्रौद्योगिकी विकसित करता है। इसके पोर्टफोलियो में कानूनी शोध प्लेटफ़ॉर्म, कर और लेखांकन सॉफ़्टवेयर, अनुपालन और नियामक उपकरण तथा Reuters की मीडिया सेवाएँ शामिल हैं। विशेषज्ञ ज्ञान को जनरेटिव एआई में निवेश के साथ जोड़कर Thomson Reuters कानून फर्मों, कंपनियों, कर पेशेवरों और मीडिया संगठनों को जटिल जानकारी प्रबंधित करने, कार्यप्रवाह सुव्यवस्थित करने और बेहतर जानकारी के आधार पर निर्णय लेने में सहायता करता है।
Accounts Specialist, SaaS Renewals and Growth — Thomson Reuters, Mexico City Hybrid
Manage a high-volume SaaS customer portfolio for Thomson Reuters in Mexico City, covering renewals, retention, and expansion. Use consultative selling, Salesforce insights, and cross-functional collaboration to support customer value and revenue growth.
विवरण
- Own renewals and identify expansion opportunities across an assigned territory and customer portfolio
- Connect with customers through effective virtual sales channels
- Assess customer needs and recommend suitable solutions that support retention and growth
- Help develop and implement strategies for territory growth
- Apply product expertise to uncover opportunities and partner with Sales Specialists when specialized knowledge is needed
- Guide customer relationships through the renewal cycle and address risks that could lead to churn
- Use Salesforce and portfolio data to advance opportunities and meet revenue goals
- Strengthen existing relationships and generate expansion opportunities across non-named accounts
- Partner with Sales, Customer Success, Product, and Support to deliver customer value and commercial results
आवश्यकताएँ
- Three to five years of experience managing SaaS accounts, renewals, retention, and upsell activities in a subscription business
- Track record of managing a high-volume account portfolio while meeting renewal and revenue targets
- Strong knowledge of customer lifecycle management, contract renewals, churn prevention, and account expansion
- Proven ability to build relationships with multiple customer stakeholders
- Hands-on experience with CRM platforms such as Salesforce for managing accounts and opportunities
- Strong spoken and written English and Spanish communication skills
- Customer-focused mindset centered on retention, adoption, and realized value
- Ability to balance competing priorities while managing a large book of business in a fast-moving environment
- Strong negotiation and influencing ability, with evidence of securing renewals and uncovering growth opportunities
- Excellent analytical and problem-solving skills for identifying portfolio risks and opportunities
- Experience managing a portfolio of more than 300 customer accounts preferred
- Experience leading renewal and retention activities in a B2B SaaS organization preferred
- Experience managing a portfolio exceeding $2 million in ARR, or a comparably sized book of business, preferred
- Industry experience in Legal Technology, Risk, Compliance, Financial Technology, Information Services, or another B2B SaaS sector preferred
- Consistent history of exceeding renewal, retention, and upsell targets preferred
- Experience working with executive stakeholders and complex customer environments preferred
- An updated resume in English is required for the application
लाभ
- Flexible hybrid arrangements for office-based positions
- Ability to work from anywhere for up to eight weeks each year
- Flexible vacation policy
- Two company-wide Mental Health Days each year
- Access to the Headspace app
- Retirement savings program
- Tuition reimbursement
- Employee incentive programs
- Resources supporting mental, physical, and financial wellbeing
- Two paid volunteer days each year
- Opportunities to join pro bono consulting projects and ESG initiatives
- Career growth, ongoing learning, and skills development through Grow My Way programming
- Flexible work options and support for work-life balance
- Employee inclusion and belonging programs