Five Star Solutions kengaytiriladigan va xavfsiz qo‘llab-quvvatlash operatsiyalariga muhtoj tashkilotlarga autsorsing asosidagi mijozlar tajribasi hamda aloqa markazi xizmatlarini taqdim etadi. Uning jamoalari tajribali mijozlarga xizmat ko‘rsatish agentlarini mijozlar tajribasi texnologiyalari va aqlli avtomatlashtirish bilan birlashtirib, mijozlarga xizmat ko‘rsatish, texnik yordam, dispetcherlik, ma’lumotlarni kiritish, biznes uzluksizligi va sun’iy intellektga asoslangan o‘z-o‘ziga xizmat ko‘rsatish imkoniyatlarini taqdim etadi. Kompaniya sog‘liqni saqlash, fintech, chakana savdo, sayohat, davlat boshqaruvi va sug‘urta sohalaridagi mijozlarni qo‘llab-quvvatlaydi. Xizmat ko‘rsatish modellari tartibga solinadigan muhitlar uchun ishlab chiqilgan ish jarayonlarini, jumladan SOC 2, PCI va HIPAA talablariga moslashtirilgan operatsiyalarni, mamlakat ichidagi, yaqin mintaqadagi va xorijdagi yetkazib berish imkoniyatlari bilan qamrab oladi.
Temporary Part-Time Evening Customer Service Representative
Provide remote, temporary part-time customer service for Five Star Call Centers, responding to customer calls about debit card incentives, orders, and balances.
Amerika Qo‘shma Shtatlari
Alabama
Aydaho
Ayova
Kanzas
Luiziana
Michigan
Missisipi
Missuri
Nebraska
Nevada
Shimoliy Karolina
Shimoliy Dakota
Ogayo
Oklaxoma
Pensilvaniya
Janubiy Karolina
Janubiy Dakota
Tennessi
Texas
Yuta
Virjiniya
G‘arbiy Virjiniya
Viskonsin
Vayoming14 $ / soat
MasofaviyYarim stavkaSeniorYetakchiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlashTavsif
- Answer customer calls about clients’ products and services.
- Deliver helpful, professional customer support.
- Respond to questions about debit card incentives, orders, and balances.
- Handle high volumes of inbound calls efficiently.
- Use scripts to address a range of customer topics.
- Clarify customer needs, research issues, and offer solutions or alternatives.
- Use company and client resources to resolve calls accurately.
- Recommend additional products when appropriate.
- Switch between tasks while maintaining efficiency and composure.
- Arrive on time and attend scheduled shifts.
- Maintain a positive, professional manner with customers.
- Complete cross-training as requested.
Talablar
- Some prior customer service or support experience, ideally three to six months.
- Call center or office experience is a plus.
- Basic computer proficiency.
- Ability to learn quickly and work independently.
- Strong telephone and verbal communication skills, including active listening.
- Must be at least 18 years old.
- Must pass a background check in accordance with applicable state and federal laws.
- Must reside in an eligible state: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
- Must provide your own device.
Imtiyozlar
- Additional $1 per hour for night and weekend shifts.
- Paid training, typically two to five days, from 8:00 a.m. to 5:00 p.m. Central Time.