Five Star Solutions उन संगठनों को आउटसोर्स्ड ग्राहक अनुभव और संपर्क केंद्र सेवाएँ प्रदान करती है जिन्हें बड़े पैमाने पर विस्तार योग्य और सुरक्षित सहायता संचालन की आवश्यकता होती है। इसकी टीमें अनुभवी ग्राहक सेवा एजेंटों को CX तकनीक और बुद्धिमान स्वचालन के साथ जोड़कर ग्राहक सेवा, तकनीकी सहायता, डिस्पैच, डेटा प्रविष्टि, व्यावसायिक निरंतरता और AI-सक्षम स्व-सेवा प्रदान करती हैं। कंपनी स्वास्थ्य सेवा, फिनटेक, खुदरा, यात्रा, सरकारी सेवाओं और बीमा क्षेत्रों में ग्राहकों का समर्थन करती है। इसके वितरण मॉडल ऑनशोर, नियरशोर और ऑफशोर हैं, तथा इसके कार्यप्रवाह विनियमित वातावरणों के लिए तैयार किए गए हैं, जिनमें SOC 2, PCI और HIPAA के अनुरूप संचालन शामिल हैं।
Temporary Part-Time Evening Customer Service Representative
Provide remote, temporary part-time customer service for Five Star Call Centers, responding to customer calls about debit card incentives, orders, and balances.
विवरण
- Answer customer calls about clients’ products and services.
- Deliver helpful, professional customer support.
- Respond to questions about debit card incentives, orders, and balances.
- Handle high volumes of inbound calls efficiently.
- Use scripts to address a range of customer topics.
- Clarify customer needs, research issues, and offer solutions or alternatives.
- Use company and client resources to resolve calls accurately.
- Recommend additional products when appropriate.
- Switch between tasks while maintaining efficiency and composure.
- Arrive on time and attend scheduled shifts.
- Maintain a positive, professional manner with customers.
- Complete cross-training as requested.
आवश्यकताएँ
- Some prior customer service or support experience, ideally three to six months.
- Call center or office experience is a plus.
- Basic computer proficiency.
- Ability to learn quickly and work independently.
- Strong telephone and verbal communication skills, including active listening.
- Must be at least 18 years old.
- Must pass a background check in accordance with applicable state and federal laws.
- Must reside in an eligible state: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
- Must provide your own device.
लाभ
- Additional $1 per hour for night and weekend shifts.
- Paid training, typically two to five days, from 8:00 a.m. to 5:00 p.m. Central Time.