Five Star Solutions
Five Star Solutions
1 001 – 5 000 Darbuotojai
DraudimasKelionėsSveikatos priežiūra
„Five Star Solutions“ teikia užsakomojo klientų aptarnavimo ir kontaktų centro paslaugas organizacijoms, kurioms reikalingos lanksčiai plečiamos ir saugios pagalbos operacijos. Įmonės komandos derina patyrusius klientų aptarnavimo specialistus, klientų patirties technologijas ir išmanųjį automatizavimą, kad teiktų klientų aptarnavimo, techninės pagalbos, iškvietimų koordinavimo, duomenų suvedimo, veiklos tęstinumo ir dirbtiniu intelektu pagrįsto savitarnos sprendimo paslaugas. Įmonė aptarnauja sveikatos priežiūros, finansinių technologijų, mažmeninės prekybos, kelionių, viešojo sektoriaus ir draudimo sričių klientus, taikydama vietinio, artimojo regiono ir užsienio paslaugų teikimo modelius bei reguliuojamai aplinkai pritaikytus darbo procesus, įskaitant su SOC 2, PCI ir HIPAA suderintas operacijas.

Temporary Part-Time Evening Customer Service Representative

Provide remote, temporary part-time customer service for Five Star Call Centers, responding to customer calls about debit card incentives, orders, and balances.

Aprašymas

  • Answer customer calls about clients’ products and services.
  • Deliver helpful, professional customer support.
  • Respond to questions about debit card incentives, orders, and balances.
  • Handle high volumes of inbound calls efficiently.
  • Use scripts to address a range of customer topics.
  • Clarify customer needs, research issues, and offer solutions or alternatives.
  • Use company and client resources to resolve calls accurately.
  • Recommend additional products when appropriate.
  • Switch between tasks while maintaining efficiency and composure.
  • Arrive on time and attend scheduled shifts.
  • Maintain a positive, professional manner with customers.
  • Complete cross-training as requested.

Reikalavimai

  • Some prior customer service or support experience, ideally three to six months.
  • Call center or office experience is a plus.
  • Basic computer proficiency.
  • Ability to learn quickly and work independently.
  • Strong telephone and verbal communication skills, including active listening.
  • Must be at least 18 years old.
  • Must pass a background check in accordance with applicable state and federal laws.
  • Must reside in an eligible state: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
  • Must provide your own device.

Privalumai

  • Additional $1 per hour for night and weekend shifts.
  • Paid training, typically two to five days, from 8:00 a.m. to 5:00 p.m. Central Time.

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