Five Star Solutions nodrošina ārpakalpojuma klientu pieredzes un kontaktu centra pakalpojumus organizācijām, kurām nepieciešamas mērogojamas un drošas atbalsta operācijas. Uzņēmuma komandas apvieno pieredzējušus klientu apkalpošanas speciālistus, klientu pieredzes tehnoloģijas un viedo automatizāciju, lai nodrošinātu klientu apkalpošanu, tehnisko atbalstu, izsaukumu koordinēšanu, datu ievadi, uzņēmējdarbības nepārtrauktību un mākslīgā intelekta iespējotu pašapkalpošanos. Uzņēmums atbalsta klientus veselības aprūpes, finanšu tehnoloģiju, mazumtirdzniecības, ceļošanas, valsts pārvaldes un apdrošināšanas nozarē, izmantojot vietējās, tuvējo reģionu un ārvalstu pakalpojumu sniegšanas modeļus un regulētai videi izstrādātas darbplūsmas, tostarp ar SOC 2, PCI un HIPAA saskaņotas operācijas.
Temporary Part-Time Evening Customer Service Representative
Provide remote, temporary part-time customer service for Five Star Call Centers, responding to customer calls about debit card incentives, orders, and balances.
Amerikas Savienotās Valstis
Alabama
Aidaho
Aiova
Kanzasa
Luiziāna
Mičigana
Misisipi
Misūri
Nebraska
Nevada
Ziemeļkarolīna
Ziemeļdakota
Ohaio
Oklahoma
Pensilvānija
Dienvidkarolīna
Dienviddakota
Tenesī
Teksasa
Jūta
Virdžīnija
Rietumvirdžīnija
Viskonsina
Vaiominga14 $ / stunda
AttālinātiNepilna slodzeVecākais speciālistsVadošais speciālistsNepieciešamā Valoda: angļuKlientu atbalstsApraksts
- Answer customer calls about clients’ products and services.
- Deliver helpful, professional customer support.
- Respond to questions about debit card incentives, orders, and balances.
- Handle high volumes of inbound calls efficiently.
- Use scripts to address a range of customer topics.
- Clarify customer needs, research issues, and offer solutions or alternatives.
- Use company and client resources to resolve calls accurately.
- Recommend additional products when appropriate.
- Switch between tasks while maintaining efficiency and composure.
- Arrive on time and attend scheduled shifts.
- Maintain a positive, professional manner with customers.
- Complete cross-training as requested.
Prasības
- Some prior customer service or support experience, ideally three to six months.
- Call center or office experience is a plus.
- Basic computer proficiency.
- Ability to learn quickly and work independently.
- Strong telephone and verbal communication skills, including active listening.
- Must be at least 18 years old.
- Must pass a background check in accordance with applicable state and federal laws.
- Must reside in an eligible state: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
- Must provide your own device.
Priekšrocības
- Additional $1 per hour for night and weekend shifts.
- Paid training, typically two to five days, from 8:00 a.m. to 5:00 p.m. Central Time.