Flash is a B2B HR technology and SaaS company whose platform brings employee benefits, personnel administration, and corporate expenses together. Its tools support benefits management, expense workflows, and workforce operations, connecting HR and finance processes in one system. Flash’s work focuses on simplifying these day-to-day tasks for companies and the people who manage them.
Senior Voice of Customer Analyst
Join Flash as a senior Voice of Customer analyst in Brazil, working in a hybrid role. Lead data analysis, continuous improvement, and initiatives that strengthen the customer experience.
Tavsif
- Analyze qualitative and quantitative data with SQL, Metabase, and AI tools.
- Find user journey friction and unusual patterns in customer experience metrics.
- Connect customer experience data with business data.
- Lead process optimization projects from planning through delivery.
- Use Lean, PDCA, and DMAIC methods to improve processes.
- Translate spreadsheets, ticket volumes, and customer pain points into business insights.
- Shape leadership decisions in recurring meetings.
- Coordinate work across Customer Experience, Product, and Operations.
- Encourage partner teams to prioritize customer journey improvements.
- Define, track, and report project metrics and KPIs.
- Improve operational efficiency and customer satisfaction through ongoing improvements.
Talablar
- Bachelor’s degree in Engineering, Business Administration, Economics, Data Science, or a related discipline.
- Proficiency with SQL, Metabase, Databricks, Power BI, and AI tools such as Codex, Claude, or similar platforms.
- Advanced Excel or Google Sheets skills.
- Demonstrated project management experience using PMBOK or Agile approaches.
- Experience with BPM, Lean, Six Sigma, and process mapping.
- Substantial experience in Customer Experience, Planning, Quality, or Business Operations, preferably at a technology company.
- Ability to influence people without formal authority.
- Excellent communication and data storytelling skills.
- Skills in conflict resolution and stakeholder management.
- Strong prioritization, quick execution, negotiation, and resilience.
- Green Belt or Black Belt, Scrum, or Kanban certifications are a plus.
- Experience with Voice of the Customer or Customer Insights programs is a plus.
- Knowledge of applying AI to customer journeys, including LLMs, process automation, and AI curation, is a plus.
Imtiyozlar
- Flash Card flexible benefits covering food, meals, mobility, healthcare, education, culture, and well-being.
- Medical insurance.
- Dental insurance.
- Life insurance.
- Transportation allowance.
- Home office allowance.
- Childcare allowance.
- Extended maternity and paternity leave.
- TotalPass.
- OnHappy.
- Pet benefits through the Guapeco partnership.
- C4life support for legal, emotional, social, and financial needs, including pet assistance.
- +Família by Avus support and benefits for different life stages.
- SESC partnership.
- Profit-sharing and results-based bonus.
- Birthday day off.
- Creative, technology-driven work environment.
- Autonomy to develop, test, and transform ideas.
- Accelerated learning.
- Collaborative workplace with a sense of belonging.
- A strong sense of purpose.