Sprinklr mijozlar tajribasini boshqarish uchun korporativ SaaS yechimlarini ishlab chiqadi hamda mijozlarga xizmat ko‘rsatish, ijtimoiy tarmoqlar, marketing va tahlil ish jarayonlarini yagona platformada birlashtiradi. Kompaniyaning mahsulotlar portfeliga real vaqt rejimida tushunchalarni aniqlash, raqamli o‘zaro aloqalarni muvofiqlashtirish va jamoalar ish jarayonlarini yanada samarali tashkil etishga mo‘ljallangan sun’iy intellekt imkoniyatlariga ega Sprinklr Service, Sprinklr Social, Sprinklr Insights va Sprinklr Marketing kiradi. 2010-yilda tashkil etilgan kompaniya SaaS, marketing va konsalting sohalarida faoliyat yuritadi.
Senior Managed Services Consultant
Guide enterprise customers in adopting Sprinklr’s AI-powered customer experience platform, supporting retention and account growth. Advise on social media solutions, platform optimization, and customer training.
Tavsif
- Communicate the value of Sprinklr solutions to strengthen customer retention and growth.
- Increase adoption of new products and features across business units, teams, and markets.
- Build trusted relationships with customers, agencies, and stakeholders.
- Serve as customers’ day-to-day strategic advisor.
- Clarify customer requirements and develop end-to-end solutions.
- Connect customer needs with Sprinklr use cases, product features, benefits, and value propositions.
- Analyze contract consumption and grow product adoption, upsell, and cross-sell.
- Serve as the daily contact for brand, agency, and system administrator stakeholders.
- Help brands and agencies develop social media campaigns and workflows in Sprinklr.
- Find platform gaps and optimization opportunities, then design and configure solutions.
- Oversee enablement for additional software deployments in line with architecture and client requirements.
- Find opportunities to improve operational efficiency and apply AI to increase ROI.
- Document product improvement opportunities and work with product managers and engineering.
- Stay current on native channel offerings and Sprinklr software products.
- Improve clients’ social service and its alignment with core business objectives.
- Deliver ongoing and on-demand customer training.
- Find opportunities to develop customer references and case studies.
- Keep the platform relevant as business needs evolve.
Talablar
- At least four years of account management experience at a brand, agency, or technology company.
- Experience with web technologies, CRM or SaaS platforms, and digital marketing across social platforms.
- Strong product knowledge and experience advocating for products.
- Excellent written and verbal communication skills.
- Spanish, Portuguese, or other multilingual skills are a plus.
- Analytical approach, attention to detail, and problem-solving and critical-thinking skills.
- Ability to identify and explain client issues and develop and implement solutions.
- Ability to meet tight deadlines and manage multiple assignments and projects.
- Ability to interpret industry trends across verticals and lines of business.
- Ability to engage stakeholders globally and guide customers through change management.
- Advanced analytical skills and proficiency with data tools and methodologies.
- Ability to collect, harmonize, and visualize data and present its statistical value in a business case.
- Industry-specific knowledge across verticals or lines of business is preferred.
- Experience with social technology platforms such as Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, and TikTok.
- Direct experience with social media management software is preferred.
- Strong time management and accurate time tracking for billing.
Imtiyozlar
- Voluntary healthcare coverage for you and your family where available.
- Paid time off.
- An Open Mentoring Program to support professional growth.
- Reasonable accommodations are available upon request during the interview process.