Genesys mijozlar va xodimlar bilan muloqot qilish usullarini yaxshilashga intilayotgan tashkilotlar uchun sun’iy intellekt asosidagi tajribani muvofiqlashtirish texnologiyalarini ishlab chiqadi. Uning portfeliga bulutli aloqa markazi dasturiy ta’minoti, ishchi kuchi bilan o‘zaro aloqalarni boshqarish hamda aloqa kanallari bo‘ylab aqlli avtomatlashtirishni o‘rnatilgan sun’iy intellekt bilan birlashtiruvchi Genesys Cloud CX va EX platformalari kiradi. Genesys konsalting, sog‘liqni saqlash va sug‘urta kabi sohalarga xizmat ko‘rsatadi. AppFoundry Marketplace esa platforma imkoniyatlarini kengaytiruvchi, oldindan integratsiya qilingan ilovalarni taqdim etadi.
Senior Customer Success Manager, Genesys
Guide strategic enterprise customers in adopting Genesys’ AI-powered customer experience platform and realizing business value. Lead success plans, executive reviews, and coordinated customer outcomes.
Tavsif
- Manage the success of strategic enterprise accounts from onboarding through ongoing partnership.
- Connect customer priorities to success plans that support value realization, retention, adoption, and lasting relationships.
- Advise customers on how Genesys capabilities can advance their business goals and customer experience priorities.
- Coordinate customer resources across Professional Services, Support, Product, and Sales.
- Address customer needs and maintain a consistent experience.
- Lead executive quarterly business reviews to demonstrate realized value and identify opportunities for broader adoption and growth.
- Create customer success plans with priorities, milestones, stakeholder commitments, and measurable progress indicators.
- Anticipate customer risks and emerging needs, then bring relevant teams together to respond.
- Track customer health, product adoption, and feature use.
- Build customer advocacy through trusted relationships and reliable value delivery.
Talablar
- At least six years in customer success management, including responsibility for enterprise or strategic customer relationships.
- Bachelor’s degree in business management or a related discipline.
- Track record of building trusted enterprise customer relationships and navigating complex stakeholder environments.
- Business acumen, including the ability to understand customer objectives, business metrics, and value drivers.
- Experience collaborating across Sales, Professional Services, Support, Product, and other customer-facing teams.
- Experience preparing and presenting executive presentations, business reviews, and strategic customer communications.
- Strong written and verbal communication, including the ability to explain complex technical concepts as clear business value.
- Proficiency with CRM and customer success platforms, using customer data and health insights to set priorities.
- Demonstrated collaborative leadership.
- Strategic thinking and sound judgment when addressing complex customer challenges, competing priorities, and cross-functional dependencies.
- Experience managing multiple customer initiatives at once with reliable follow-through and stakeholder visibility.
- Record of improving customer satisfaction, advocacy, retention, product adoption, and executive engagement.
- Experience partnering with senior leaders and influencing decisions without direct authority.
- Able to travel less than 30%.
Imtiyozlar
- Medical, dental, and vision insurance.
- Telehealth coverage.
- Flexible schedules and opportunities to work from home.
- Professional development and career growth opportunities.
- Open time off plus 10 paid holidays.
- 401(k) matching.
- Adoption assistance.
- Fertility treatment coverage.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time.
- Free Fridays in August.
- Well-being resources and programs tailored to employees and their families by region.