Genesys उन संगठनों के लिए एआई-संचालित अनुभव ऑर्केस्ट्रेशन तकनीक विकसित करता है जो ग्राहकों और कर्मचारियों के साथ अपने जुड़ाव को बेहतर बनाना चाहते हैं। इसके पोर्टफोलियो में क्लाउड-आधारित संपर्क केंद्र सॉफ़्टवेयर, कार्यबल सहभागिता प्रबंधन तथा Genesys Cloud CX और EX प्लेटफ़ॉर्म शामिल हैं, जो संचार चैनलों के बीच बुद्धिमान स्वचालन और अंतर्निहित एआई को एकीकृत करते हैं। Genesys परामर्श, स्वास्थ्य सेवा और बीमा जैसे क्षेत्रों को सेवाएँ प्रदान करता है। इसका AppFoundry Marketplace पहले से एकीकृत एप्लिकेशन उपलब्ध कराता है, जो इसके प्लेटफ़ॉर्म की क्षमताओं का विस्तार करते हैं।
Senior Customer Success Manager, Genesys
Guide strategic enterprise customers in adopting Genesys’ AI-powered customer experience platform and realizing business value. Lead success plans, executive reviews, and coordinated customer outcomes.
संयुक्त राज्य
नेवादा
यूटा
वर्जीनिया$1,04,000 – $1,83,000 / वर्ष
ऑन-साइटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Manage the success of strategic enterprise accounts from onboarding through ongoing partnership.
- Connect customer priorities to success plans that support value realization, retention, adoption, and lasting relationships.
- Advise customers on how Genesys capabilities can advance their business goals and customer experience priorities.
- Coordinate customer resources across Professional Services, Support, Product, and Sales.
- Address customer needs and maintain a consistent experience.
- Lead executive quarterly business reviews to demonstrate realized value and identify opportunities for broader adoption and growth.
- Create customer success plans with priorities, milestones, stakeholder commitments, and measurable progress indicators.
- Anticipate customer risks and emerging needs, then bring relevant teams together to respond.
- Track customer health, product adoption, and feature use.
- Build customer advocacy through trusted relationships and reliable value delivery.
आवश्यकताएँ
- At least six years in customer success management, including responsibility for enterprise or strategic customer relationships.
- Bachelor’s degree in business management or a related discipline.
- Track record of building trusted enterprise customer relationships and navigating complex stakeholder environments.
- Business acumen, including the ability to understand customer objectives, business metrics, and value drivers.
- Experience collaborating across Sales, Professional Services, Support, Product, and other customer-facing teams.
- Experience preparing and presenting executive presentations, business reviews, and strategic customer communications.
- Strong written and verbal communication, including the ability to explain complex technical concepts as clear business value.
- Proficiency with CRM and customer success platforms, using customer data and health insights to set priorities.
- Demonstrated collaborative leadership.
- Strategic thinking and sound judgment when addressing complex customer challenges, competing priorities, and cross-functional dependencies.
- Experience managing multiple customer initiatives at once with reliable follow-through and stakeholder visibility.
- Record of improving customer satisfaction, advocacy, retention, product adoption, and executive engagement.
- Experience partnering with senior leaders and influencing decisions without direct authority.
- Able to travel less than 30%.
लाभ
- Medical, dental, and vision insurance.
- Telehealth coverage.
- Flexible schedules and opportunities to work from home.
- Professional development and career growth opportunities.
- Open time off plus 10 paid holidays.
- 401(k) matching.
- Adoption assistance.
- Fertility treatment coverage.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time.
- Free Fridays in August.
- Well-being resources and programs tailored to employees and their families by region.