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ServiceTitan santexnika, HVAC va elektr xizmatlarini ko‘rsatuvchi kompaniyalarni ham qamrab olgan malakali hunarmandchilik sohalari uchun biznesni boshqarish dasturiy ta’minotini ishlab chiqadi. Uning platformasi rejalashtirish, dispetcherlik, marketing, hisobotlar, mijozlarni boshqarish, moliyalashtirish, mobil vositalar va real vaqt rejimidagi tahlilni birlashtirib, pudratchilarga kundalik operatsiyalarni yagona tizim orqali muvofiqlashtirish imkonini beradi. ServiceTitan dala jamoalarini ofis ish jarayonlari va biznes ma’lumotlari bilan bog‘lab, xizmat ko‘rsatish korxonalariga samaradorlikni oshirish, pul oqimini boshqarish, mijozlar bilan munosabatlarni mustahkamlash va foydali o‘sishga intilishda yordam beradi.
Senior Customer Advocacy Specialist
Lead customer advocacy programs across ServiceTitan, Aspire, and FieldRoutes, building references, communities, events, and customer stories. Apply customer insights, data, and AI to expand engagement and program impact.
Tavsif
- Lead advocacy strategy and daily delivery for assigned ServiceTitan segments, Aspire, and FieldRoutes
- Manage customer references from advocate sourcing and recruitment through matching, scheduling, and follow-up
- Expand advocacy programs to grow recruitment, engagement, participation, and contributions
- Run and develop the Aspire Ambassadors and FieldRoutes Pathfinder Network programs
- Grow assigned ServiceTitan advocacy initiatives, including references, events, recruitment, and customer engagement
- Build advocate relationships and identify customers for references, marketing content, events, research, and other advocacy activities
- Source customers for content opportunities and guide each opportunity from discovery to completion
- Work across Sales, Customer Success, Marketing, Demand Generation, Events, and other teams to engage customers in support of business priorities
- Assist with customer review programs for Aspire and FieldRoutes
- Analyze program data and reports to assess advocacy health, find gaps, measure business impact, and recommend ways to grow
- Use AI tools for customer and account research, advocate and story discovery, insights, reporting, workflow automation, and program expansion
- Create repeatable processes, documentation, and program frameworks
- Share effective practices and guide and support colleagues on the Customer Advocacy team
Talablar
- Bring 2–3 years of experience in customer advocacy, customer marketing, customer success, community, lifecycle marketing, or a related area
- Have independently managed and grown customer-facing programs
- Move comfortably between strategy, program design, and hands-on delivery
- Build trusted relationships with customers, including senior stakeholders and highly engaged advocates
- Spot opportunities in existing programs and create initiatives that improve participation, engagement, or business impact
- Communicate clearly and effectively in writing and conversation
- Collaborate across Sales, Customer Success, Marketing, Events, and other teams, with the ability to influence stakeholders
- Bring strong project management capabilities
- Independently manage multiple programs, stakeholders, deadlines, and priorities
- Identify strong customer stories and connect customer experiences and outcomes to marketing and business goals
- Interpret program data, identify trends and gaps, and turn findings into recommendations
- Be proficient with generative AI tools
- Apply AI to research, analysis, content creation, workflow automation, and productivity
- Have experience with CRM and customer advocacy tools such as Salesforce
- Be proficient with Google Workspace and Slack
- Work independently in a changing environment while staying collaborative, customer-focused, and accountable for results
Imtiyozlar
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding
- Leadership training
- Programs and events
- Bonusly rewards
- Peer-nominated awards
- Company-paid medical, dental, and vision insurance
- Employer-paid coverage options and 90% dependent coverage
- Flexible spending and health savings accounts
- 401(k) matching
- Telehealth services, including One Medical memberships
- Parental leave and support
- Up to $20,000 for fertility services, including IUI and IVF
- Surrogacy and adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
- Annual bonus
- Equity
- A broad range of benefits