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ServiceTitan कुशल ट्रेड्स से जुड़ी कंपनियों, जिनमें प्लंबिंग, HVAC और इलेक्ट्रिकल सेवा कंपनियाँ शामिल हैं, के लिए व्यावसायिक प्रबंधन सॉफ़्टवेयर विकसित करता है। इसका प्लेटफ़ॉर्म शेड्यूलिंग, डिस्पैचिंग, मार्केटिंग, रिपोर्टिंग, ग्राहक प्रबंधन, वित्तपोषण, मोबाइल टूल और रीयल-टाइम एनालिटिक्स को एक साथ लाता है, ताकि ठेकेदार दैनिक संचालन को एक ही प्रणाली से समन्वित कर सकें। फील्ड टीमों को कार्यालयी कार्यप्रवाह और व्यावसायिक डेटा से जोड़कर, ServiceTitan ट्रेड व्यवसायों को दक्षता बढ़ाने, नकदी प्रवाह प्रबंधित करने, ग्राहक संबंध मजबूत करने और लाभदायक विकास की दिशा में आगे बढ़ने में मदद करता है।
Senior Customer Advocacy Specialist
Lead customer advocacy programs across ServiceTitan, Aspire, and FieldRoutes, building references, communities, events, and customer stories. Apply customer insights, data, and AI to expand engagement and program impact.
संयुक्त राज्य$86,600 – $1,39,000 / वर्ष
रिमोटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक विशेषज्ञसामान्यविवरण
- Lead advocacy strategy and daily delivery for assigned ServiceTitan segments, Aspire, and FieldRoutes
- Manage customer references from advocate sourcing and recruitment through matching, scheduling, and follow-up
- Expand advocacy programs to grow recruitment, engagement, participation, and contributions
- Run and develop the Aspire Ambassadors and FieldRoutes Pathfinder Network programs
- Grow assigned ServiceTitan advocacy initiatives, including references, events, recruitment, and customer engagement
- Build advocate relationships and identify customers for references, marketing content, events, research, and other advocacy activities
- Source customers for content opportunities and guide each opportunity from discovery to completion
- Work across Sales, Customer Success, Marketing, Demand Generation, Events, and other teams to engage customers in support of business priorities
- Assist with customer review programs for Aspire and FieldRoutes
- Analyze program data and reports to assess advocacy health, find gaps, measure business impact, and recommend ways to grow
- Use AI tools for customer and account research, advocate and story discovery, insights, reporting, workflow automation, and program expansion
- Create repeatable processes, documentation, and program frameworks
- Share effective practices and guide and support colleagues on the Customer Advocacy team
आवश्यकताएँ
- Bring 2–3 years of experience in customer advocacy, customer marketing, customer success, community, lifecycle marketing, or a related area
- Have independently managed and grown customer-facing programs
- Move comfortably between strategy, program design, and hands-on delivery
- Build trusted relationships with customers, including senior stakeholders and highly engaged advocates
- Spot opportunities in existing programs and create initiatives that improve participation, engagement, or business impact
- Communicate clearly and effectively in writing and conversation
- Collaborate across Sales, Customer Success, Marketing, Events, and other teams, with the ability to influence stakeholders
- Bring strong project management capabilities
- Independently manage multiple programs, stakeholders, deadlines, and priorities
- Identify strong customer stories and connect customer experiences and outcomes to marketing and business goals
- Interpret program data, identify trends and gaps, and turn findings into recommendations
- Be proficient with generative AI tools
- Apply AI to research, analysis, content creation, workflow automation, and productivity
- Have experience with CRM and customer advocacy tools such as Salesforce
- Be proficient with Google Workspace and Slack
- Work independently in a changing environment while staying collaborative, customer-focused, and accountable for results
लाभ
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding
- Leadership training
- Programs and events
- Bonusly rewards
- Peer-nominated awards
- Company-paid medical, dental, and vision insurance
- Employer-paid coverage options and 90% dependent coverage
- Flexible spending and health savings accounts
- 401(k) matching
- Telehealth services, including One Medical memberships
- Parental leave and support
- Up to $20,000 for fertility services, including IUI and IVF
- Surrogacy and adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
- Annual bonus
- Equity
- A broad range of benefits