Sketchy

51 – 200 Xodimlar

Sketchy creates visual learning tools for medical and healthcare students. Its videos use visual storytelling to make complex topics easier to study, supporting learners preparing for exams including the MCAT, physician assistant assessments, and nursing licensure tests. The company works in education, with teams spanning learning content and related business functions.

Kompaniyadagi ish o‘rinlari

Customer Success Specialist, Institutional Accounts (Remote, US)

Support institutional medical education customers at Sketchy, managing onboarding, product adoption, reporting, renewals, and customer feedback. The role serves customers in selected US states.

2 hafta oldin

Amerika Qo‘shma Shtatlari

75 000 $ – 100 000 $ / yil

Masofaviy To‘liq stavka Junior Talab Qilinadigan Til: inglizcha Mijozlar muvaffaqiyati Mijozlar muvaffaqiyati menejeri

Tavsif

Manage an institutional account portfolio by answering customer questions, holding regular check-ins, and coordinating follow-up.
Refer strategic or leadership-level concerns to the Institutional Customer Success Manager.
Help new clients with onboarding, account setup, implementation, training, and continuing education.
Share resources and practical guidance to help customers use Sketchy effectively.
Respond to and triage support requests from students and faculty.
Refer technical problems to the Support team and track recurring questions.
Track customer usage and engagement, and prepare reports and presentations for customers.
Flag accounts that could benefit from additional outreach or assistance.
Work with Sales and the Institutional team on renewal preparation, retention efforts, and account plans.
Spot potential opportunities to expand accounts.
Record customer feedback and coordinate with Product and Support to address issues.
Keep customer records and activity up to date in CRM and Customer Success platforms, including HubSpot.
Coordinate institutional communications, resources, and related projects with internal teams.
Use approved AI tools to prepare meeting notes, draft follow-ups and customer resources, summarize information, and handle routine account administration.
Review AI-generated content for accuracy and safeguard customer information.

Talablar

Bring 1–3 years of experience in Customer Success, Account Management, Client Services, Customer Support, Education, SaaS, or another customer-facing field.
Hold a bachelor’s degree in Business, Communications, Education, or a related discipline, or have equivalent relevant experience.
Have basic skills using AI tools for prompting, summarizing, drafting, research, or routine workflow assistance.
Be able to check AI outputs and comply with company data and privacy guidelines.
Be able to travel up to 1–2 times per quarter for conferences, educational events, and meetings.
Experience in medical or health-professions education is advantageous.
Experience with nursing or nurse practitioner programs is advantageous.
Be familiar with HubSpot or a comparable CRM.
Be comfortable working with usage data in spreadsheets.

Imtiyozlar

Remote-first work arrangement.
Flexible time off with no accrual system.
Individual health coverage paid at 100%.
Equity participation from the first day.
401(k) plan with matching contributions of up to 5%.
Annual company retreat and other team events.
Annual work anniversary stipend.
Monthly reimbursement for Wi-Fi and phone costs.
Short-term and long-term disability coverage.
Opportunity to earn sales incentives.

O‘xshash ish o‘rinlari

51 – 200 Xodimlar

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