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Customer Service Agent (English) — Hybrid, Poland
Support Capita customers in English and Polish by phone and email, handling enquiries, complaints, records, and service administration. This full-time hybrid role is based in Poland.
Tavsif
- Answer incoming and outgoing customer calls with helpful information and support.
- Check customer details and handle related paperwork.
- Respond to customer questions, requests, and complaints by phone and email.
- Keep customer records accurate and update internal systems.
- Help with routine administration and client service tasks.
- Deliver a consistently positive customer experience.
Talablar
- Fluent spoken and written English at C1 level or higher.
- Good spoken and written Polish communication skills.
- Working knowledge of Microsoft Office, especially Word and Excel.
- Strong communication and interpersonal abilities.
- Customer-focused approach and professional phone manner.
- Careful attention to detail and accuracy.
- Able to work well both independently and with a team.
- Self-directed, proactive, and organized at work.
Imtiyozlar
- Supplementary medical coverage through LuxMed.
- Group insurance through Generali.
- Access to MultiSport or MultiKafeteria benefits.
- A 30-minute lunch break within the 8-hour workday.
- An additional day off for volunteering.
- Experience working in an international, diverse environment.
- Employee networks and communities in an inclusive workplace.