Capita tiek raksturota kā biznesa pakalpojumu uzņēmums, kas pievēršas interneta privātumam un sīkfailu pārvaldībai. Uzņēmuma darbība ir saistīta ar palīdzību organizācijām izprast sīkfailu prasības, pārvaldīt piekrišanas un atbalstīt atbilstošu datu praksi tīmekļa vietnēs, jo īpaši konsultāciju, veselības aprūpes un apdrošināšanas jomā.
Customer Service Agent (English) — Hybrid, Poland
Support Capita customers in English and Polish by phone and email, handling enquiries, complaints, records, and service administration. This full-time hybrid role is based in Poland.
Apraksts
- Answer incoming and outgoing customer calls with helpful information and support.
- Check customer details and handle related paperwork.
- Respond to customer questions, requests, and complaints by phone and email.
- Keep customer records accurate and update internal systems.
- Help with routine administration and client service tasks.
- Deliver a consistently positive customer experience.
Prasības
- Fluent spoken and written English at C1 level or higher.
- Good spoken and written Polish communication skills.
- Working knowledge of Microsoft Office, especially Word and Excel.
- Strong communication and interpersonal abilities.
- Customer-focused approach and professional phone manner.
- Careful attention to detail and accuracy.
- Able to work well both independently and with a team.
- Self-directed, proactive, and organized at work.
Priekšrocības
- Supplementary medical coverage through LuxMed.
- Group insurance through Generali.
- Access to MultiSport or MultiKafeteria benefits.
- A 30-minute lunch break within the 8-hour workday.
- An additional day off for volunteering.
- Experience working in an international, diverse environment.
- Employee networks and communities in an inclusive workplace.