American Express bank ishi, moliya va B2B to‘lovlari sohalarida faoliyat yurituvchi global moliyaviy xizmatlar kompaniyasidir. Kompaniya faoliyati jismoniy shaxslar, biznes va korporativ mijozlar uchun kredit kartalari; to‘lov va savdogarlarga xizmat ko‘rsatish xizmatlari; jamg‘arma hisobvaraqlari, depozit sertifikatlari va shaxsiy kreditlar; shuningdek, mukofotlar, sayohat dasturlari, korporativ to‘lov yechimlari, moliyaviy ta’lim, xavfsizlik xizmatlari hamda karta egalari va savdogarlarni qo‘llab-quvvatlashni o‘z ichiga oladi.
CPI and KYC Analyst
Investigate suspicious card payments, support cardholders, and help collect KYC information for American Express. This full-time hybrid role is based in the Netherlands and balances customer service, compliance, and fraud prevention.
Tavsif
- Assist American Express cardholders by phone with payment limits and payment issues.
- Review and investigate unusual payments that may present elevated Wwft risk.
- Complete customer files through analysis and administrative work.
- Prepare Internal Suspicious Activity Reports for the compliance team.
- Contact customers to explain why their KYC information is needed and collect it.
- Manage exceptional KYC cases involving missing information or documents, including local translation, through email.
- Work with colleagues to balance fraud prevention with business risks.
- Provide phone support to American Express cardholders.
Talablar
- Deliver effective customer service over the phone.
- Use analytical and administrative skills to complete customer files.
- Investigate unusual or suspicious payments.
- Prepare Internal Suspicious Activity Reports (ISARs).
- Contact customers and gather required Know Your Customer (KYC) information.
- Handle exceptional KYC cases with incomplete information or documents, coordinating local translation and corresponding with customers by email.
- Communicate clearly and listen attentively.
- Speak Dutch and English fluently.
- Be available to work Monday through Friday, 09:00–17:15.
- Live in the Netherlands.
- Be eligible to work for American Express in the Netherlands; visa sponsorship is unavailable.
- Customer service or debt-collection experience is an advantage.
- Work as part of a team balancing fraud prevention with business risks.
Imtiyozlar
- Competitive base pay.
- Bonus opportunities.
- Financial wellness and retirement support.
- Medical, dental, vision, life insurance, and disability coverage, depending on location.
- Flexible hybrid, onsite, or virtual work arrangements depending on the role and business needs.
- Paid parental leave, depending on location.
- Complimentary access to onsite wellness centers staffed by nurses and doctors, where available.
- Confidential counseling through the Healthy Minds program.
- Career development and training.
- Some work-from-home flexibility.
- Thirteen months of pay for twelve months worked.
- Holiday allowance paid in May.
- Annual performance-based incentive.
- Seven-month contract, with potential for renewal or permanent employment.
- Full reimbursement of public transport costs.
- Twenty-seven vacation days for full-time employees.
- Weekly personal development guidance.
- Comprehensive pension plan.
- Complimentary American Express Green Card.
- Monthly ClassPass credits for activities such as sports, massage, or pedicures.