American Express is a global financial services company operating across banking, finance, and B2B payments. Its business includes consumer, business, and corporate credit cards; payment and merchant services; savings accounts, certificates of deposit, and personal loans; as well as rewards, travel programs, corporate payment solutions, financial education, security services, and cardmember and merchant support.
CPI and KYC Analyst
Investigate suspicious card payments, support cardholders, and help collect KYC information for American Express. This full-time hybrid role is based in the Netherlands and balances customer service, compliance, and fraud prevention.
Description
- Assist American Express cardholders by phone with payment limits and payment issues.
- Review and investigate unusual payments that may present elevated Wwft risk.
- Complete customer files through analysis and administrative work.
- Prepare Internal Suspicious Activity Reports for the compliance team.
- Contact customers to explain why their KYC information is needed and collect it.
- Manage exceptional KYC cases involving missing information or documents, including local translation, through email.
- Work with colleagues to balance fraud prevention with business risks.
- Provide phone support to American Express cardholders.
Requirements
- Deliver effective customer service over the phone.
- Use analytical and administrative skills to complete customer files.
- Investigate unusual or suspicious payments.
- Prepare Internal Suspicious Activity Reports (ISARs).
- Contact customers and gather required Know Your Customer (KYC) information.
- Handle exceptional KYC cases with incomplete information or documents, coordinating local translation and corresponding with customers by email.
- Communicate clearly and listen attentively.
- Speak Dutch and English fluently.
- Be available to work Monday through Friday, 09:00–17:15.
- Live in the Netherlands.
- Be eligible to work for American Express in the Netherlands; visa sponsorship is unavailable.
- Customer service or debt-collection experience is an advantage.
- Work as part of a team balancing fraud prevention with business risks.
Benefits
- Competitive base pay.
- Bonus opportunities.
- Financial wellness and retirement support.
- Medical, dental, vision, life insurance, and disability coverage, depending on location.
- Flexible hybrid, onsite, or virtual work arrangements depending on the role and business needs.
- Paid parental leave, depending on location.
- Complimentary access to onsite wellness centers staffed by nurses and doctors, where available.
- Confidential counseling through the Healthy Minds program.
- Career development and training.
- Some work-from-home flexibility.
- Thirteen months of pay for twelve months worked.
- Holiday allowance paid in May.
- Annual performance-based incentive.
- Seven-month contract, with potential for renewal or permanent employment.
- Full reimbursement of public transport costs.
- Twenty-seven vacation days for full-time employees.
- Weekly personal development guidance.
- Comprehensive pension plan.
- Complimentary American Express Green Card.
- Monthly ClassPass credits for activities such as sports, massage, or pedicures.