Gartner korporativ rahbarlarga muhim ustuvor yo‘nalishlar bo‘yicha asoslangan qarorlar qabul qilishda yordam beradigan global tadqiqot va maslahat kompaniyasidir. Uning faoliyati texnologiya, moliya, inson resurslari, huquq, marketing, savdo va mahsulot strategiyasi kabi sohalarda ekspert tahlili, konsalting, rahbarlar uchun yo‘l-yo‘riq, tadqiqotlar va raqamli bozor xizmatlarini birlashtiradi. Gartner shuningdek 40 dan ortiq konferensiya tashkil etadi va tashkilotlarga texnologiyaga kiritilgan investitsiyalarni yaxshilash bo‘yicha maslahat beradi. Jamoalar turli millatlarga mansub xalqaro xodimlar o‘rtasidagi hamkorlikni qo‘llab-quvvatlashga mo‘ljallangan gibrid model asosida ishlaydi. Karyera imkoniyatlari mijozlarga xizmat ko‘rsatish, konsalting, tadqiqot, maslahat, texnologiya va korporativ funksiyalarni qamrab oladi.
Collections Specialist at Gartner (Hybrid, Fort Myers, FL)
Manage Gartner client collections, invoice reconciliations, and overdue accounts while supporting Finance and Sales. Use Oracle Fusion to document collection activity and report account risk.
Tavsif
- Collect client invoice payments on time.
- Manage the full cash collection process using global templates and established practices.
- Handle email correspondence related to collections.
- Update transactions in the ERP system and record collection notes in Oracle Fusion.
- Respond to client and internal business unit inquiries within established service levels.
- Address invoice discrepancies and coordinate necessary invoice changes.
- Prepare and present monthly risk reports to Finance and Sales leaders.
- Keep sales teams informed about invoices with outstanding risk.
- Reconcile client accounts and provide account statements.
- Investigate and correct invalid client contact details.
- Meet or exceed monthly and quarterly collection targets.
- Contribute to Team NCVI projects that improve invoice accuracy, presentation, and collection efficiency.
- Suggest improvements to departmental processes.
- Retrieve and provide requested client documents.
- Work with internal teams to update or reissue invoices.
- Escalate or reassign transactions that meet global risk criteria.
- Contact clients about overdue invoices and secure payment commitments at least every 15 days or as directed.
- Deliver or submit revised invoices to clients within 48 hours of an update.
- Escalate invoice delays that exceed Order Management and Billing service levels to Collections Management.
- Respond to sales team inquiries within established service levels.
Talablar
- Proficiency with Microsoft platforms.
- Knowledge of Oracle and CRM systems is a plus.
- At least 3 years of related office experience in customer service, collections, or sales support.
- Strong spoken and written communication skills.
- Ability to engage with varied audiences across organizational levels, cultures, and geographies.
- Strong listening, interpersonal, tact, and customer service skills.
- Initiative and effective time management.
- Ability to work effectively in fast-paced, high-pressure, changing environments and meet tight deadlines.
- Strong attention to detail, analytical ability, and problem-solving skills.
- Collaborative and reliable approach to teamwork.
- High school diploma or equivalent work experience preferred.
Imtiyozlar
- Comprehensive compensation and benefits package.
- Career development opportunities.
- Training and development programs.
- Performance-based recognition and rewards.
- Flexible work environment that supports work-life balance.
- Generous paid time off.
- 401(k) matching of up to $7,200 per year.
- Option to purchase company stock at a discount.
- Hybrid work arrangement with virtual flexibility and in-person collaboration.