Founded in Berlin in 2023, logen.ai is an AI and natural language processing agency that helps German mid-market companies improve customer service through conversational AI and automation. Its team builds customized voicebots and chatbots, connects them with ERP systems and communication platforms, and advises on automating routine inquiries, customer routing, and authentication. The company takes a technology-agnostic approach and supports performance monitoring and GDPR-compliant implementations.
AI Agent Architect – Berlin (Hybrid)
Connect conversational AI platforms with enterprise systems and build customer service agents for logen.ai projects and products. Shape chat and voice solutions through integration, testing, and ongoing optimization.
Tavsif
- Create AI solutions tailored to practical customer needs
- Build complete solutions for chat and voice agents
- Connect AI agent platforms to CRM, ERP, helpdesk, contact center, and backend systems
- Build and test REST APIs and, when needed, SOAP APIs, webhooks, JSON/XML exchanges, authentication, and data mappings
- Create conversation flows using prompts, rules, fallbacks, and escalation paths
- Test agents methodically, identify recurring failures, and improve responses, flows, and integrations
- Troubleshoot interfaces and work with customers and colleagues to clear technical obstacles
- Contribute to customer projects and explain technical topics to customer service, IT, and business teams
- Record architecture decisions, integrations, test cases, and proven practices
- Track advances in LLMs, agentic AI, and conversational AI, assessing their practical usefulness
Talablar
- Professional experience in software development, solution architecture, technical consulting, systems integration, or a related technical field; one year or more is suitable
- Experience with APIs and backend systems, plus an understanding of how systems exchange data
- Basic programming ability, preferably in Python, JavaScript, or TypeScript
- Ability to interpret technical documentation and turn requirements into working implementations
- Interest in LLMs, AI agents, and conversational AI
- A systematic, analytical approach to work
- Comfort working directly with customers and explaining technical topics clearly
- A practical, hands-on approach and readiness to take ownership
- Excellent German and good English
- Preferred: Experience with conversational AI platforms such as Parloa, Cognigy, Botario, Voiceflow, or similar
- Preferred: Experience with contact center, CRM, helpdesk, or ERP systems
- Preferred: Familiarity with OAuth, API keys, JWT, webhooks, and API testing tools such as Postman
- Preferred: Experience in prompt engineering, conversation design, LLM evaluation, or A/B testing
- Preferred: Understanding of customer service workflows and contact center operations
- Preferred: Experience with workflow automation tools such as n8n or Make
Imtiyozlar
- Take on technical responsibility and work directly on customer projects
- Build expertise in integrations, agent logic, testing, and performance improvement
- Work across varied customers, system environments, and AI agent platforms
- Choose suitable technologies without being tied to a particular vendor
- Make a direct contribution and lead initiatives independently in a small team
- Receive support and feedback, with opportunities to develop professionally
- Work in a hybrid setup that combines remote work with time at the Berlin office
- Permanent employment contract