Fondată la Berlin în 2023, logen.ai este o agenție specializată în inteligență artificială și procesarea limbajului natural, care ajută companiile germane de dimensiuni medii să îmbunătățească serviciile pentru clienți prin IA conversațională și automatizare. Echipa dezvoltă roboți vocali și chatboturi personalizate, îi conectează la sisteme ERP și platforme de comunicare și oferă consultanță pentru automatizarea solicitărilor obișnuite, direcționarea clienților și autentificare. Compania adoptă o abordare independentă de tehnologie și oferă sprijin pentru monitorizarea performanței și implementări conforme cu GDPR.
AI Agent Architect – Berlin (Hybrid)
Connect conversational AI platforms with enterprise systems and build customer service agents for logen.ai projects and products. Shape chat and voice solutions through integration, testing, and ongoing optimization.
Descriere
- Create AI solutions tailored to practical customer needs
- Build complete solutions for chat and voice agents
- Connect AI agent platforms to CRM, ERP, helpdesk, contact center, and backend systems
- Build and test REST APIs and, when needed, SOAP APIs, webhooks, JSON/XML exchanges, authentication, and data mappings
- Create conversation flows using prompts, rules, fallbacks, and escalation paths
- Test agents methodically, identify recurring failures, and improve responses, flows, and integrations
- Troubleshoot interfaces and work with customers and colleagues to clear technical obstacles
- Contribute to customer projects and explain technical topics to customer service, IT, and business teams
- Record architecture decisions, integrations, test cases, and proven practices
- Track advances in LLMs, agentic AI, and conversational AI, assessing their practical usefulness
Cerințe
- Professional experience in software development, solution architecture, technical consulting, systems integration, or a related technical field; one year or more is suitable
- Experience with APIs and backend systems, plus an understanding of how systems exchange data
- Basic programming ability, preferably in Python, JavaScript, or TypeScript
- Ability to interpret technical documentation and turn requirements into working implementations
- Interest in LLMs, AI agents, and conversational AI
- A systematic, analytical approach to work
- Comfort working directly with customers and explaining technical topics clearly
- A practical, hands-on approach and readiness to take ownership
- Excellent German and good English
- Preferred: Experience with conversational AI platforms such as Parloa, Cognigy, Botario, Voiceflow, or similar
- Preferred: Experience with contact center, CRM, helpdesk, or ERP systems
- Preferred: Familiarity with OAuth, API keys, JWT, webhooks, and API testing tools such as Postman
- Preferred: Experience in prompt engineering, conversation design, LLM evaluation, or A/B testing
- Preferred: Understanding of customer service workflows and contact center operations
- Preferred: Experience with workflow automation tools such as n8n or Make
Beneficii
- Take on technical responsibility and work directly on customer projects
- Build expertise in integrations, agent logic, testing, and performance improvement
- Work across varied customers, system environments, and AI agent platforms
- Choose suitable technologies without being tied to a particular vendor
- Make a direct contribution and lead initiatives independently in a small team
- Receive support and feedback, with opportunities to develop professionally
- Work in a hybrid setup that combines remote work with time at the Berlin office
- Permanent employment contract