Podium builds an AI-powered customer engagement platform for businesses that want to turn inquiries into sales and strengthen customer relationships. Its tools combine conversational AI, lead management, review management, text marketing, and scheduling, with communications across channels such as SMS, Google, Facebook, and business websites. Podium serves sectors including automotive, retail, health and wellness, and home services, helping teams respond to prospective customers, handle routine interactions, and encourage repeat business.
Site Reliability Engineering Manager
Lead site reliability, incident response, and AI-assisted operations while building infrastructure for Podium’s AI employees, which serve more than 60,000 local businesses.
Opis
- Coach and develop a team of site reliability engineers.
- Recruit and retain skilled engineers.
- Build a blameless culture around post-incident reviews.
- Manage daily team delivery, including standups, ticket refinement, progress tracking, and stakeholder updates.
- Take end-to-end responsibility for production availability and performance.
- Define and manage service-level indicators, objectives, agreements, and error budgets.
- Lead incident response, on-call operations, escalations, and post-incident reviews.
- Automate repetitive operational work and implement lasting fixes.
- Lead capacity planning, scaling, and disaster recovery strategy.
- Deploy and refine AI agents for investigations and incident response.
- Add AI support to incident workflows, such as incident summaries, root-cause hypotheses, and postmortem drafts.
- Work with Engineering, Product, and Security to build reliability into the software development lifecycle.
- Coordinate stakeholders during major incidents.
- Represent SRE in architecture reviews and roadmap planning.
- Explain reliability measures and risks to leadership.
- Keep operational runbooks and playbooks current.
- Monitor uptime, mean time to recovery, mean time to detection, and error budgets.
- Improve monitoring, alerting, and incident response tools.
- Help guide observability and infrastructure budgets and vendor choices.
Zahteve
- At least 8 years of experience in SRE, DevOps, or infrastructure engineering.
- At least 2 years leading or managing a team.
- Strong knowledge of distributed systems and cloud infrastructure such as AWS, GCP, or Azure, along with Kubernetes and Docker.
- Hands-on experience with observability tools such as Datadog, Prometheus, Grafana, Honeycomb, or ClickHouse.
- Experience with CI/CD and infrastructure as code tools such as Terraform, Ansible, or similar.
- Demonstrated ownership of incident management and development of a blameless postmortem culture.
- Strong scripting or programming skills in Python, Go, or similar languages.
- Ability to explain complex technical issues to nontechnical audiences.
- Experience implementing telephony solutions in-house.
- Experience with chaos engineering.
- Experience managing on-call operations across distributed or global teams.
- Familiarity with reliability work related to security or compliance, such as SOC 2 or ISO 27001.
- Experience growing an SRE function as a company scales.
Ugodnosti
- Life insurance and short- and long-term disability coverage.
- Paid maternity and paternity leave.
- Fertility benefits.
- Generous vacation, plus three four-day summer holiday weekends.
- Medical, dental, and vision coverage.
- 401(k) plan with company matching.
- Twice-yearly deliveries of Podium-branded gear and apparel.
- Headquarters gym in Utah with professional coaches and classes.
- Subsidized childcare at the Utah headquarters.
- Open and transparent workplace culture.