InMarket je podjetje za oglaševanje, trženje in analitiko, ki zagotavlja rešitve za trženje in merjenje v realnem času. Njegova platforma blagovnim znamkam pomaga povezati namero potrošnikov z dejanskim nakupovanjem z uporabo podatkov in analitike za oblikovanje kampanj, ocenjevanje uspešnosti oglaševanja ter merjenje rezultatov, kot sta obisk in povečanje prodaje. InMarket sodeluje tudi z večjimi platformami, vključno z Redditom, pri merjenju kampanj in pripisovanju rezultatov, s poudarkom na učinkovitosti in zasebnosti.
Senior Vice President of Client Success at InMarket
Lead post-sale client success across Activation, Measurement, and Audiences for InMarket’s consumer intelligence and real-time marketing platform. Own retention, expansion, service operations, and team growth.
Opis
- Lead the post-sale client experience across Activation, Measurement, and Audiences.
- Oversee campaign delivery, onboarding, implementation, quality assurance, service levels, escalations, capacity, workflows, tools, automation, delivery margins, service costs, and billing reconciliation.
- Drive client retention, renewals, expansion, account planning, lifecycle engagement, executive relationships, growth targets, feedback, financial data integrity, CRM hygiene, and forecasting.
- Build a consistent client lifecycle with defined ownership and handoffs.
- Set and uphold measures for on-time delivery, client KPI results, service costs, client health, NPS, and NDR.
- Advance tools, automation, and production AI for reporting, quality assurance, insight generation, campaign troubleshooting, and account research.
- Establish standards for AI review, quality checks, and human judgment in client work.
- Manage executive relationships for major accounts and act as a trusted escalation contact.
- Work with Sales on client transitions and expansion opportunities.
- Bring Account Management and Operations together as one team with shared objectives.
- Evaluate talent, shape organizational levels, develop leaders, and strengthen succession planning.
- Set expectations for client work and coach the team.
- Represent client needs in strategy, roadmap, and pricing decisions.
- Turn Operations and Account Management insights into actionable company decisions.
- Partner with the Activation, Measurement, and Audiences GMs on client and P&L accountability.
Zahteve
- Experience leading client-facing operations or account management at significant scale, with practical exposure to the other area.
- Strong operational discipline in forecasting, workflow design, data-driven operating cadence, and service-level management.
- Practical AI fluency, including implementing AI workflows for client-facing teams and assessing their outcomes.
- Senior client relationship management skills and the ability to influence across functions.
- Experience owning or substantially influencing retention, renewal, or expansion targets.
- Experience creating a team, process, function, or service line from the ground up.
- People management experience, including at least one management layer, or clear readiness to lead managers.
- Experience hiring and addressing underperformance.
- Approximately 8–12 years in client-facing operations, account management, or customer success.
- At least 3 years of team leadership experience.
- Preferred: leadership of a team responsible for more than $25 million in annual revenue.
- Preferred: experience in adtech, martech, data, measurement, retail media, or agency-facing SaaS.
- Preferred: experience serving both brands and agencies.
- Preferred: experience in a multi-product business.
- Preferred: experience navigating a company stage change, such as growth, acquisition, or professionalization.
Ugodnosti
- Competitive salary
- Stock options
- Flexible vacation
- Medical insurance
- Dental insurance
- Flexible Spending Account (FSA)
- Company-matched 401(k)
- Unlimited paid time off, within reason
- Talented colleagues and management
- Agile Development Program for ongoing learning and professional development
- Paid parental leave for maternity and paternity
- Potential bonus and equity as part of the total rewards package