Genesys razvija tehnologijo za orkestracijo uporabniške in zaposlenčeve izkušnje, ki temelji na umetni inteligenci, za organizacije, ki želijo izboljšati način sodelovanja s strankami in zaposlenimi. Njegov portfelj vključuje programsko opremo za kontaktne centre v oblaku, upravljanje zavzetosti zaposlenih ter platformi Genesys Cloud CX in EX, ki združujeta inteligentno avtomatizacijo z vgrajeno umetno inteligenco v različnih komunikacijskih kanalih. Genesys deluje v sektorjih, kot so svetovanje, zdravstvo in zavarovalništvo, njegova tržnica AppFoundry Marketplace pa ponuja vnaprej integrirane aplikacije, ki razširjajo zmogljivosti platforme.
Senior Manager, Content Production and Insights — Genesys (Remote, US)
Lead Genesys’s global content production and performance insights, guiding teams, workflows, analytics, and investment decisions. Genesys provides AI-powered customer experience orchestration.
Opis
- Plan and oversee production across written, visual, audio, and multimedia content programs.
- Turn content strategy into production plans, timelines, and resource needs.
- Lead, coach, and develop direct reports, setting clear priorities and accountability.
- Coordinate employees, freelancers, agencies, and production partners to deliver quality work on schedule and efficiently.
- Improve processes through AI-enabled workflows and automation to raise productivity and scale.
- Manage performance reports, dashboards, and KPIs to show content effectiveness and business impact.
- Review content, campaign, and audience results to identify trends and recommend actions.
- Work with Content Strategy leaders to use performance insights to guide priorities and future content investment.
- Oversee external production resources and support budget planning to balance internal and external capabilities.
- Partner with Product Marketing, Global Campaigns, Demand Generation, Brand, PR and Communications, and other teams on integrated go-to-market execution.
Zahteve
- At least eight years of experience in content marketing, content production, editorial operations, integrated marketing, or a related field.
- People management experience, including a record of coaching and developing talent.
- Experience leading complex, multi-format content production; enterprise SaaS or technology experience is strongly preferred.
- Knowledge of editorial processes, production management, resource planning, and content operations.
- Experience managing agencies, freelancers, vendors, and cross-functional contributors.
- Ability to use analytics and performance data to inform content decisions and optimization.
- Familiarity with content analytics, work management platforms, and AI-enabled content tools.
- Strong organizational, communication, problem-solving, and stakeholder management skills.
- Ability to manage competing priorities and influence effectively in a fast-paced, highly matrixed global organization.
Ugodnosti
- Medical, dental, and vision insurance.
- Telehealth coverage.
- Flexible schedules and work-from-home opportunities.
- Development and career growth opportunities.
- Open Time Off and 10 paid holidays.
- 401(k) matching.
- Adoption assistance.
- Fertility treatments.
- Paid volunteer time.
- August Free Fridays.
- Well-being resources.
- Programs tailored to regional employees and their families.
- Mentorship, learning programs, leadership development, and education support.