Genesys develops AI-powered experience orchestration technology for organizations seeking to improve how they engage with customers and employees. Its portfolio includes cloud-based contact center software, workforce engagement management, and the Genesys Cloud CX and EX platforms, which combine intelligent automation with embedded AI across communication channels. Genesys serves sectors such as consulting, healthcare, and insurance, while its AppFoundry Marketplace provides pre-integrated applications that extend the capabilities of its platform.
Senior Manager, Content Production and Insights — Genesys (Remote, US)
Lead Genesys’s global content production and performance insights, guiding teams, workflows, analytics, and investment decisions. Genesys provides AI-powered customer experience orchestration.
United States
Florida
North Carolina
Texas$133,000 – $234,000 / year
RemoteFull-timeSeniorEnglish RequiredContent ManagerDescription
- Plan and oversee production across written, visual, audio, and multimedia content programs.
- Turn content strategy into production plans, timelines, and resource needs.
- Lead, coach, and develop direct reports, setting clear priorities and accountability.
- Coordinate employees, freelancers, agencies, and production partners to deliver quality work on schedule and efficiently.
- Improve processes through AI-enabled workflows and automation to raise productivity and scale.
- Manage performance reports, dashboards, and KPIs to show content effectiveness and business impact.
- Review content, campaign, and audience results to identify trends and recommend actions.
- Work with Content Strategy leaders to use performance insights to guide priorities and future content investment.
- Oversee external production resources and support budget planning to balance internal and external capabilities.
- Partner with Product Marketing, Global Campaigns, Demand Generation, Brand, PR and Communications, and other teams on integrated go-to-market execution.
Requirements
- At least eight years of experience in content marketing, content production, editorial operations, integrated marketing, or a related field.
- People management experience, including a record of coaching and developing talent.
- Experience leading complex, multi-format content production; enterprise SaaS or technology experience is strongly preferred.
- Knowledge of editorial processes, production management, resource planning, and content operations.
- Experience managing agencies, freelancers, vendors, and cross-functional contributors.
- Ability to use analytics and performance data to inform content decisions and optimization.
- Familiarity with content analytics, work management platforms, and AI-enabled content tools.
- Strong organizational, communication, problem-solving, and stakeholder management skills.
- Ability to manage competing priorities and influence effectively in a fast-paced, highly matrixed global organization.
Benefits
- Medical, dental, and vision insurance.
- Telehealth coverage.
- Flexible schedules and work-from-home opportunities.
- Development and career growth opportunities.
- Open Time Off and 10 paid holidays.
- 401(k) matching.
- Adoption assistance.
- Fertility treatments.
- Paid volunteer time.
- August Free Fridays.
- Well-being resources.
- Programs tailored to regional employees and their families.
- Mentorship, learning programs, leadership development, and education support.