Five Star Solutions zagotavlja zunanje izvajanje storitev na področju uporabniške izkušnje in kontaktnih centrov za organizacije, ki potrebujejo prilagodljive in varne podporne operacije. Njene ekipe združujejo izkušene agente za podporo strankam s tehnologijami za uporabniško izkušnjo in inteligentno avtomatizacijo ter tako zagotavljajo skrb za stranke, tehnično podporo, dispečerstvo, vnos podatkov, neprekinjeno poslovanje in samopostrežne storitve, podprte z umetno inteligenco. Podjetje podpira stranke v zdravstvu, fintechu, maloprodaji, potovanjih, javni upravi in zavarovalništvu, pri čemer uporablja onshore, nearshore in offshore modele izvajanja storitev ter delovne tokove, zasnovane za regulirana okolja, vključno z operacijami, usklajenimi s standardi SOC 2, PCI in HIPAA.
Part-Time Remote Customer Service Representative (Evenings)
Provide remote customer support by phone for debit card incentives, orders, and account balances. Follow call scripts and help customers find clear answers and solutions.
Združene države Amerike
Alabama
Idaho
Iowa
Kansas
Louisiana
Michigan
Misisipi
Misuri
Nebraska
Nevada
Severna Karolina
Severna Dakota
Ohio
Oklahoma
Pensilvanija
Južna Karolina
Južna Dakota
Tennessee
Teksas
Utah
Virginija
Zahodna Virginija
Wisconsin
Wyoming14 $ / ura
Na daljavoKrajši delovni časSeniorVodjaZahtevani Jezik: angleščinaPodpora strankamOpis
- Handle customer calls about clients’ products and services with courteous, professional support.
- Answer questions about debit card incentives, orders, and balances.
- Manage high volumes of incoming calls promptly.
- Use the appropriate scripts for different customer inquiries.
- Clarify customer needs, research issues, and offer solutions or alternatives.
- Use company and client resources to resolve calls accurately.
- Recommend additional products when suitable opportunities arise.
- Switch between tasks while maintaining efficiency and composure.
- Arrive on time and attend all scheduled shifts.
- Keep customer interactions positive and professional.
- Complete cross-training as requested.
- Provide helpful, professional service to each customer.
Zahteve
- Customer service or customer support experience of 3–6 months is preferred.
- Three to six months of call center or office experience is a plus.
- Basic computer skills.
- Able to learn quickly and work independently.
- Strong phone and verbal communication skills, with active listening.
- Must be at least 18 years old.
- Must pass a background check in accordance with applicable state and federal laws.
- Must provide your own device (BYOD).
- Must live in an eligible state: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
- Must be available Monday through Friday from 3 p.m. to 7 p.m. CST and every other weekend.
- Must be available on the first and last business day of each month.
Ugodnosti
- Additional $1 per hour for night and weekend shifts.
- Paid training, typically 2–5 days from 8 a.m. to 5 p.m. CST.