Five Star Solutions

1 001 – 5 000 Darbuotojai

„Five Star Solutions“ teikia užsakomojo klientų aptarnavimo ir kontaktų centro paslaugas organizacijoms, kurioms reikalingos lanksčiai plečiamos ir saugios pagalbos operacijos. Įmonės komandos derina patyrusius klientų aptarnavimo specialistus, klientų patirties technologijas ir išmanųjį automatizavimą, kad teiktų klientų aptarnavimo, techninės pagalbos, iškvietimų koordinavimo, duomenų suvedimo, veiklos tęstinumo ir dirbtiniu intelektu pagrįsto savitarnos sprendimo paslaugas. Įmonė aptarnauja sveikatos priežiūros, finansinių technologijų, mažmeninės prekybos, kelionių, viešojo sektoriaus ir draudimo sričių klientus, taikydama vietinio, artimojo regiono ir užsienio paslaugų teikimo modelius bei reguliuojamai aplinkai pritaikytus darbo procesus, įskaitant su SOC 2, PCI ir HIPAA suderintas operacijas.

Darbai įmonėje

Part-Time Remote Customer Service Representative (Evenings)

Provide remote customer support by phone for debit card incentives, orders, and account balances. Follow call scripts and help customers find clear answers and solutions.

prieš 6 valandas

14 $ / valanda

Nuotolinis Ne visas etatas Vyresnysis specialistas Vadovas Privaloma Kalba: anglų Klientų aptarnavimas

Aprašymas

Handle customer calls about clients’ products and services with courteous, professional support.
Answer questions about debit card incentives, orders, and balances.
Manage high volumes of incoming calls promptly.
Use the appropriate scripts for different customer inquiries.
Clarify customer needs, research issues, and offer solutions or alternatives.
Use company and client resources to resolve calls accurately.
Recommend additional products when suitable opportunities arise.
Switch between tasks while maintaining efficiency and composure.
Arrive on time and attend all scheduled shifts.
Keep customer interactions positive and professional.
Complete cross-training as requested.
Provide helpful, professional service to each customer.

Reikalavimai

Customer service or customer support experience of 3–6 months is preferred.
Three to six months of call center or office experience is a plus.
Basic computer skills.
Able to learn quickly and work independently.
Strong phone and verbal communication skills, with active listening.
Must be at least 18 years old.
Must pass a background check in accordance with applicable state and federal laws.
Must provide your own device (BYOD).
Must live in an eligible state: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
Must be available Monday through Friday from 3 p.m. to 7 p.m. CST and every other weekend.
Must be available on the first and last business day of each month.

Privalumai

Additional $1 per hour for night and weekend shifts.
Paid training, typically 2–5 days from 8 a.m. to 5 p.m. CST.