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Mobile Communications America
Mobile Communications America
1001 – 5000 Zaposleni
Sponzor vizuma H1BLogistikaSvetovanjeZdravstveno varstvo
Mobile Communications America zagotavlja brezžične komunikacijske in varnostne tehnologije za organizacije, ki se zanašajo na zanesljivo in usklajeno delovanje. Njene rešitve vključujejo dvosmerne radijske postaje, mobilni video, podatkovne sisteme, videonadzor in integrirano varnost ter podpirajo področja, kot so javna varnost, izobraževanje, zdravstvo in logistika. Podjetje združuje strokovno znanje na področju komunikacij z izvedbo, osredotočeno na storitve, ter ekipam pomaga izboljšati varnost, povezljivost in vsakodnevno učinkovitost.
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Delovna mesta v podjetju

Onsite Customer Service Specialist

Support MCA’s wireless communications, data, and security services by coordinating customer service, repairs, inventory, scheduling, service tickets, and operational reports.

USZdružene države AmerikeTXTeksasNa lokacijiPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaPodpora strankam
ERP

Opis

  • Welcome visitors and customers, and serve as the first point of contact by phone and email.
  • Keep customer contact records accurate and build productive relationships with customers and vendors.
  • Enter repair requests in the ERP system, check warranty coverage, and coordinate repairs with internal or external depots.
  • Track repairs to ensure equipment is completed and returned on time.
  • Submit warranty claims and prepare pricing for billing review.
  • Receive, stage, and track products for the sales and service teams.
  • Ship orders and return equipment to vendors within required deadlines.
  • Monitor stock against sales trends, conduct counts, rotate inventory, and safeguard assets.
  • Record equipment additions and removals in the system and support contract renewals.
  • Prepare and maintain work-in-progress, aging, and open purchase order reports.
  • Plan daily assignments for field technicians and coordinate schedules with customers and subcontractors.
  • Open, track, and close service tickets accurately and promptly.
  • Record required documentation and technician hours.
  • Coordinate daily priorities with service and operations teams across departments.
  • Help maintain a safe, constructive, and productive workplace.
  • Handle other assigned tasks that support the team.
  • Report within the organization; this role has no direct reports.

Zahteve

  • Bring 2–4 years of experience in customer operations or a related area, such as customer service, scheduling or dispatch, accounts payable or receivable, depot repairs, shipping and receiving, inventory, or sales support.
  • Have strong working knowledge of Microsoft Word, Excel, and Outlook.
  • Communicate professionally in writing and conversation with people at all organizational levels.
  • Work effectively in a fast-paced setting, set priorities, and pursue objectives independently without close supervision.
  • Demonstrate strong organizational and administrative abilities.
  • Pay close attention to detail.
  • Use discretion when handling confidential or proprietary information.
  • Demonstrate high integrity.
  • Office experience is preferred.
  • Be able to stand, walk, and sit frequently.
  • Be able to use hands to finger, handle, or feel objects, tools, or controls.
  • Be able to reach with hands and arms and climb stairs.
  • Be able to talk and hear.
  • Be able to lift items from floor, waist, and overhead levels.
  • Be able to use near vision frequently for reading and computer work.
  • Be able to occasionally move equipment weighing up to 15 pounds.
  • Be able to frequently position yourself to maintain computers or other equipment as needed.
  • Work onsite at the Georgetown, Texas office, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Ugodnosti

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) plan
  • Paid time off
  • Paid holidays
  • Education incentives
  • Competitive compensation
  • Military-friendly employer
  • Equal opportunity workplace
  • Affirmative action employer
  • Reasonable accommodations may be provided to enable people with disabilities to perform essential functions.

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