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Mobile Communications America
Mobile Communications America
1,001 – 5,000 Employees
H1B Visa SponsorConsultingHealthcareLogistics
Mobile Communications America provides wireless communication and security technology for organizations that depend on reliable, coordinated operations. Its solutions span two-way radios, mobile video, data systems, video surveillance, and integrated security, supporting sectors such as public safety, education, healthcare, and logistics. The company combines communications expertise with service-focused implementation to help teams improve safety, connectivity, and day-to-day efficiency.
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Onsite Customer Service Specialist

Support MCA’s wireless communications, data, and security services by coordinating customer service, repairs, inventory, scheduling, service tickets, and operational reports.

USUnited StatesTXTexasOn-siteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support
ERP

Description

  • Welcome visitors and customers, and serve as the first point of contact by phone and email.
  • Keep customer contact records accurate and build productive relationships with customers and vendors.
  • Enter repair requests in the ERP system, check warranty coverage, and coordinate repairs with internal or external depots.
  • Track repairs to ensure equipment is completed and returned on time.
  • Submit warranty claims and prepare pricing for billing review.
  • Receive, stage, and track products for the sales and service teams.
  • Ship orders and return equipment to vendors within required deadlines.
  • Monitor stock against sales trends, conduct counts, rotate inventory, and safeguard assets.
  • Record equipment additions and removals in the system and support contract renewals.
  • Prepare and maintain work-in-progress, aging, and open purchase order reports.
  • Plan daily assignments for field technicians and coordinate schedules with customers and subcontractors.
  • Open, track, and close service tickets accurately and promptly.
  • Record required documentation and technician hours.
  • Coordinate daily priorities with service and operations teams across departments.
  • Help maintain a safe, constructive, and productive workplace.
  • Handle other assigned tasks that support the team.
  • Report within the organization; this role has no direct reports.

Requirements

  • Bring 2–4 years of experience in customer operations or a related area, such as customer service, scheduling or dispatch, accounts payable or receivable, depot repairs, shipping and receiving, inventory, or sales support.
  • Have strong working knowledge of Microsoft Word, Excel, and Outlook.
  • Communicate professionally in writing and conversation with people at all organizational levels.
  • Work effectively in a fast-paced setting, set priorities, and pursue objectives independently without close supervision.
  • Demonstrate strong organizational and administrative abilities.
  • Pay close attention to detail.
  • Use discretion when handling confidential or proprietary information.
  • Demonstrate high integrity.
  • Office experience is preferred.
  • Be able to stand, walk, and sit frequently.
  • Be able to use hands to finger, handle, or feel objects, tools, or controls.
  • Be able to reach with hands and arms and climb stairs.
  • Be able to talk and hear.
  • Be able to lift items from floor, waist, and overhead levels.
  • Be able to use near vision frequently for reading and computer work.
  • Be able to occasionally move equipment weighing up to 15 pounds.
  • Be able to frequently position yourself to maintain computers or other equipment as needed.
  • Work onsite at the Georgetown, Texas office, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Benefits

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) plan
  • Paid time off
  • Paid holidays
  • Education incentives
  • Competitive compensation
  • Military-friendly employer
  • Equal opportunity workplace
  • Affirmative action employer
  • Reasonable accommodations may be provided to enable people with disabilities to perform essential functions.

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