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Mobile Communications America
Mobile Communications America
1001 – 5000 Darbinieki
H1B vīzas sponsorsKonsultācijasLoģistikaVeselības aprūpe
Mobile Communications America nodrošina bezvadu sakaru un drošības tehnoloģiju risinājumus organizācijām, kuru darbībai nepieciešama uzticama un koordinēta saziņa. Uzņēmuma risinājumi ietver divvirzienu radiosakarus, mobilo video, datu sistēmas, videonovērošanu un integrētu drošību, atbalstot tādas jomas kā sabiedriskā drošība, izglītība, veselības aprūpe un loģistika. Uzņēmums apvieno zināšanas sakaru jomā ar uz pakalpojumiem vērstu ieviešanu, lai palīdzētu komandām uzlabot drošību, savienojamību un ikdienas efektivitāti.
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Vakances uzņēmumā

Onsite Customer Service Specialist

Support MCA’s wireless communications, data, and security services by coordinating customer service, repairs, inventory, scheduling, service tickets, and operational reports.

USAmerikas Savienotās ValstisTXTeksasaKlātienēPilna slodzeJaunākais speciālistsVidējais līmenisGrāds nav nepieciešamsNepieciešamā Valoda: angļuKlientu atbalsts
ERP

Apraksts

  • Welcome visitors and customers, and serve as the first point of contact by phone and email.
  • Keep customer contact records accurate and build productive relationships with customers and vendors.
  • Enter repair requests in the ERP system, check warranty coverage, and coordinate repairs with internal or external depots.
  • Track repairs to ensure equipment is completed and returned on time.
  • Submit warranty claims and prepare pricing for billing review.
  • Receive, stage, and track products for the sales and service teams.
  • Ship orders and return equipment to vendors within required deadlines.
  • Monitor stock against sales trends, conduct counts, rotate inventory, and safeguard assets.
  • Record equipment additions and removals in the system and support contract renewals.
  • Prepare and maintain work-in-progress, aging, and open purchase order reports.
  • Plan daily assignments for field technicians and coordinate schedules with customers and subcontractors.
  • Open, track, and close service tickets accurately and promptly.
  • Record required documentation and technician hours.
  • Coordinate daily priorities with service and operations teams across departments.
  • Help maintain a safe, constructive, and productive workplace.
  • Handle other assigned tasks that support the team.
  • Report within the organization; this role has no direct reports.

Prasības

  • Bring 2–4 years of experience in customer operations or a related area, such as customer service, scheduling or dispatch, accounts payable or receivable, depot repairs, shipping and receiving, inventory, or sales support.
  • Have strong working knowledge of Microsoft Word, Excel, and Outlook.
  • Communicate professionally in writing and conversation with people at all organizational levels.
  • Work effectively in a fast-paced setting, set priorities, and pursue objectives independently without close supervision.
  • Demonstrate strong organizational and administrative abilities.
  • Pay close attention to detail.
  • Use discretion when handling confidential or proprietary information.
  • Demonstrate high integrity.
  • Office experience is preferred.
  • Be able to stand, walk, and sit frequently.
  • Be able to use hands to finger, handle, or feel objects, tools, or controls.
  • Be able to reach with hands and arms and climb stairs.
  • Be able to talk and hear.
  • Be able to lift items from floor, waist, and overhead levels.
  • Be able to use near vision frequently for reading and computer work.
  • Be able to occasionally move equipment weighing up to 15 pounds.
  • Be able to frequently position yourself to maintain computers or other equipment as needed.
  • Work onsite at the Georgetown, Texas office, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Priekšrocības

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) plan
  • Paid time off
  • Paid holidays
  • Education incentives
  • Competitive compensation
  • Military-friendly employer
  • Equal opportunity workplace
  • Affirmative action employer
  • Reasonable accommodations may be provided to enable people with disabilities to perform essential functions.

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