GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Medical Virtual Assistant for US Healthcare Practice
Provide remote administrative support to a chiropractic clinic, handling insurance checks, claims, EOBs, and patient balances. Coordinate reporting and day-to-day workflows for a US healthcare practice.
Opis
- Check patients’ insurance after arrival, usually about 15 minutes after their appointment time.
- Keep insurance details accurate, current, and properly documented.
- Investigate denied claims, determine the reasons, help resubmit them, and follow up on missing details.
- Process Explanation of Benefits (EOB) documents and work through outstanding EOB backlogs.
- Address unpaid insurance balances and patient account concerns.
- Manage Cigna and Veterans Affairs claims, including tracking their status and escalating issues.
- Arrange vendor payments, including checks when required.
- Follow up on SOAP notes to ensure they are complete, accurate, and compliant.
- Record missed and canceled visits and look for scheduling patterns.
- Compile reports on balances, appointments, EOB backlogs, denied claims, and operational measures, with findings and recommendations.
- Keep the provider, care team, and administrative staff aligned through clear communication.
- Spot process gaps, billing issues, documentation delays, scheduling problems, and patient account concerns.
- Suggest practical changes that help the clinic run more efficiently.
Zahteve
- At least one year of experience as a medical virtual assistant.
- Background supporting a US healthcare practice.
- Experience with insurance checks, EOBs, claims, denials, patient balances, or billing support.
- Familiarity with CPT and ICD-10 codes.
- Strong spoken and written English.
- Professional communication and a confident executive presence.
- Must use macOS.
- Careful attention to detail and reliable follow-through.
- Able to work independently with little supervision.
- Prior experience showing leadership, ownership, or accountability.
- Takes initiative and anticipates needs.
- Meticulous with billing, records, and reporting.
- Strong judgment and problem-solving ability.
- Patient and emotionally aware when supporting a busy provider.
- Organized, confident, and professional communicator.
- Takes responsibility for assigned tasks.
- Resourceful and self-directed when learning new processes.
- Dependable and trusted to handle sensitive information.
Ugodnosti
- Opportunity for a performance-based pay increase after six months.